Can't use my credits

Report · May 23, 2024

Hello,

I subscribed to Firefly premium which I then cancelled as I only needed it for one month, but since then I've been unable to use my remaining credits even though it was clearly specified that I could use my subscription for the rest of the month. I would like to regain access to my credits or be reimbursed.

Thank you in advance,

Lilian

Report · May 24, 2024

Hello @Lilian37607412113i,

I am sorry you are experiencing this problem.

This is a community support forum for Adobe customers. We cannot help with account issues here. You will need to contact Adobe Customer Care directly. https://helpx.adobe.com/contact.html

Start a chat, type in 'real agent' to ensure you get a person rather than a bot.

If your browser blocks the Chat window, try the troubleshooting tips here:

https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703

You can also send a message through X (formerly Twitter) to @AdobeCare.

Do not reply to PMs in this forum from people saying the work for Adobe—they are likely to be scammers.

droopy