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Doesn't accept reference images

Community Beginner ,
Dec 28, 2023 Dec 28, 2023

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I can't upload any image for references

Bug Unresolved
TOPICS
Desktop

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3 Comments
Adobe Employee ,
Dec 29, 2023 Dec 29, 2023

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Hello @Yin Lee25538267cyg3,

 

Sorry to hear about this experience. Would you mind sharing more details about what is not working? 

  • What device, browser/version, and module are you using?
  • Please include any screenshots/videos of the issue.

 

Also, try to relaunch Firefly in an Incognito/Private Browser window (Microsoft Edge / Google Chrome / Safari / Firefox) and share your observations.


Looking forward to hearing from you.

 

Thanks,

Anubhav

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Adobe Employee ,
Jan 03, 2024 Jan 03, 2024

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@Yin Lee25538267cyg3 are you getting any sort of error message?

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Community Beginner ,
Jan 16, 2024 Jan 16, 2024

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Same problem here, it checks my image, just a jpg, usually my own photo. And then.... nothing.
No message, no notification, just an empty reference image placeholder.
It used to work before, but it hasn't for about 6 weeks now.

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