• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
3

Doesn't accept reference images

Community Beginner ,
Dec 28, 2023 Dec 28, 2023

Copy link to clipboard

Copied

I can't upload any image for references

Bug Unresolved
TOPICS
Desktop

Views

82

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
3 Comments
Adobe Employee ,
Dec 29, 2023 Dec 29, 2023

Copy link to clipboard

Copied

Hello @Yin Lee25538267cyg3,

 

Sorry to hear about this experience. Would you mind sharing more details about what is not working? 

  • What device, browser/version, and module are you using?
  • Please include any screenshots/videos of the issue.

 

Also, try to relaunch Firefly in an Incognito/Private Browser window (Microsoft Edge / Google Chrome / Safari / Firefox) and share your observations.


Looking forward to hearing from you.

 

Thanks,

Anubhav

Votes

Translate

Translate

Report

Report
Adobe Employee ,
Jan 03, 2024 Jan 03, 2024

Copy link to clipboard

Copied

@Yin Lee25538267cyg3 are you getting any sort of error message?

Votes

Translate

Translate

Report

Report
Community Beginner ,
Jan 16, 2024 Jan 16, 2024

Copy link to clipboard

Copied

LATEST

Same problem here, it checks my image, just a jpg, usually my own photo. And then.... nothing.
No message, no notification, just an empty reference image placeholder.
It used to work before, but it hasn't for about 6 weeks now.

Votes

Translate

Translate

Report

Report