Firefly Ai

[Leticia35145372sv4o]

Olá, pessoal!

Estou tentando acessar a página da Adobe Firefly, mas, todas as vezes que tento abrir, ela fica em uma tela cinza e não carrega mais nada. Gostaria de saber se existe alguma permissão específica que eu precise liberar no navegador ou se alguém já passou por esse problema e conseguiu resolver. Agradeço desde já pela ajuda!

[droopydog500]

Hello @Leticia35145372sv4o,

Thank you for your message. I am sorry you are having this problem. 

If you are getting this every time, there are several possible reasons. Here are some things to try:

1. If you are running windows, reset the windows firewall to the default configuration.
2. If you are running MacOS, look to see if there are any lines in the file /etc/hosts that are "adobe.com". If so, delete them. Be very careful editing this file as changing other lines can cause problems.
3. If you are running a Mac with Sequoia, try upgrading to the latest OS update to 15.0.1 or later.
4. Try using an alternative browser. If that works, it is likely a browser extension that is interfering.
5. If you are using a VPN, try using without a VPN.
6. Try an alternative network connexion. For example, if you are connected to a home network, try connecting to your phone as a wifi hotspot. This can help determine if it is a network issue.

If none of these work, please tell us the OS and browser you are using and the version numbers, and include a screen shot of the error.

Thanks,
    droopy