firefly ask to buy more credit...

[albert_6478]

I just purchased the Firely monthly subscription on the 13th—29.99 a month for 7000 credits. Two days later, it says I need more credits, but I must reapply for a subscription. 

I never used up all 7000 credits in two days.

[Kartika Rawat]

Hi albert_6478!

Sorry about the trouble. This question involves your private account information, so we’re unable to assist you here on the forums. Please contact our support team by clicking the chat bubble icon in the bottom right corner of this page: https://adobe.ly/4k3vx17

Let us know if you have any questions.

Thanks,

KR