Firefly is unavailable Firefly is at maximum capacity due to high demand. Please try again later.

[Severine Watry]

Hi adobe team,

 It seems that the capacity are at max now, I am disapointed because I wanted to do some testing tonight and I cannot ;(

Hopefully I will be able to continue testing soon,

Thanks,

Severine

[droopydog500]

Hello @Severine Watry,

Thank you for your message. I am sorry you are having this problem. 

Please include an screenshot of the error.

Thanks,
    droopy

[Severine Watry]

Hi @droopydog500 , thank you so much for your concern.  My appoligize for the delay of my response, I am not able to provide you the screenshot as I didn't take it when I had my issue. But it is working again for me. I will take a screenshot next time if I encounter the same error. 

[Saados]

Hello adobe, i have the same problem i just paid for firefly but i constantly have that same message,  ´firefly is unavailable due to high demand"

 

[droopydog500]

Hi @Severine Watry and @Saados,

Can you please tell us what OS and browser you are using along with their version numbers. @Saados, if you could please show a screen shot of the whole browser window and not just the dog, that would be helpful.

Thanks,

    droopy

[Saados]

[Saados]

mac os sequoia 15.3.1 and firefox latest version, and also i don t receive any notification when you answer in here

[droopydog500]

Hi @Saados,

Apologies for asking so many questions. That error appears to show for multiple reasons, so trying to narrow down which reason is causing it for you.

You said you subscribed to a plan—which specific plan did you subscribe to?

Also, is it possible that your keyframes are not exactly 16:9 aspect ratio?

Thanks,

    droopy

[Saados]

it's working now thank you!

[droopydog500]

ok, that is good news!

    droopy