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firefly logs out immediately

Community Beginner ,
Jul 01, 2023 Jul 01, 2023

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Starting around Noon EST on 6-20-23, as soon as I would login to web (or mobile) beta Firefly, it successfully logs in then immediately says "sign in to firefly" again, on any "generate" page. is there maintenance going on?

Bug Unresolved

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4 Comments
New Here ,
Jul 01, 2023 Jul 01, 2023

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same here.

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Community Beginner ,
Jul 04, 2023 Jul 04, 2023

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Same. Kind of annoying as I am using firefly for a work project right now and we're on a tight deadline. Please, adobe, figure this out asap.

 

 

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Community Beginner ,
Jul 04, 2023 Jul 04, 2023

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For other reading this post, I DM'ed an Adobe ADMIN on Discord, and they said that updates had been rolled out that affected some users aaccess. I would recommend you reach out to Adobe admin / support and give them your Adobe ID and explain the issue.

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Community Beginner ,
Jul 06, 2023 Jul 06, 2023

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Okay so since adobe help is such a maze of dead ends, here's the actual info:

 

Email "Generative-AI@adobe.com" with your issue and they should get back to you directly. Make sure to include your adobe email and username and other account info to speed things up. According to a few posts on the discord server you can also message "@erindanika" on discord if you'd like to speak with someone directly.

 

I'm still waiting to hear back from both of them but it took me a while just to get this info so I thought I'd share.

 

Good luck everyone ❤️

 

 

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