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3

Firefly Video: control panel and prompt box missing on screen [merged thread]

Community Beginner ,
Apr 02, 2025 Apr 02, 2025

プロンプト、一般設定、カメラ、詳細設定が表示されない。

 

English: Prompts, General Settings, Camera, and Advanced Settings are not displayed.

 

[Moderator edited to include English translation.]

Bug Unresolved
TOPICS
Audio and video
176
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16 Comments
New Here ,
Mar 20, 2025 Mar 20, 2025

Acesso a aba de geração de vídeo, abre apenas uma página com um vídeo institucional, e não vai para a aba de criação generativa

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Adobe Employee ,
Mar 20, 2025 Mar 20, 2025

Hi RENANFEST!

I'm sorry about that. Can you let us know what type of subscription you have? Are you on an education plan? Which browser are you using? 

 

Let us know.

Thanks, 

^KR

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New Here ,
Mar 31, 2025 Mar 31, 2025

eu não estou conseguindo gerar video . nao aparece o menu de geração pra mim apenas o video de introdução. E sim, estou fazendo td certo, já fiz video aqui uma centena de vezes mas de tempos em tempo o menu de geração de VIDEO para de aparecer para mim e só aparece essa tela com o video de apresentaçãoCaptura de Tela 2025-03-31 às 17.43.51.png

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Community Expert ,
Mar 31, 2025 Mar 31, 2025

Hello @Leticia5CDC,

Thank you for your message. 

Is this possibly a zoom issue?  If you zoom our does the panel on the left and bottom show?  If not, what OS and browser are you using and what are their version numbers?

Thanks,
    droopy

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New Here ,
Mar 31, 2025 Mar 31, 2025

I use Chrome. It's not a problem with zoom... it works perfectly to
generate images, and sometimes it works normally for videos, but sometimes
this problem that I'm relocating happens... it's been happening
frequently...

--
Leticia Pantoja
artista visual multimídia

█████████████

██████████████████████

██████████████████


<>

PII removed by moderator

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New Here ,
Apr 01, 2025 Apr 01, 2025

Assino Adobe desde 2023 e fiz a assinatura do Firefly que gerou 8000 creditos, porém chegou a 7100 créditos  com validade ate 07 de abril e não consigo gerar mais nenhum vídeo e vou perder meus créditos.

Preciso de orientações do Suporte . 

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Community Expert ,
Apr 01, 2025 Apr 01, 2025

Hello @ana_lucia_5189,

Thank you for your message. 

What is happening when you try to generate videos? Are you getting an error?

Thanks,
    droopy

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New Here ,
Apr 01, 2025 Apr 01, 2025

Nas imagens consigo gerar, nos videos apenas a apresentação conforme print abaixo  e não carrega a página para que eu possa gerar o video. Tenho 7100 créditos válidos até 07 de abril. Quando assinei consegui gerar os videos tranquilamente pois estava aprendendo a ferramenta, agora não mais. 

Fico no aguardo

 

 

Captura de tela 2025-04-01 181536.png

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New Here ,
Apr 02, 2025 Apr 02, 2025

Bom dia, descobri o motivo que não estava conseguindo gerar os vídeos. Era o navegador que eu estava utilizando Chrome,desinstalei e deu certo até o momento. 

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Community Expert ,
Apr 02, 2025 Apr 02, 2025

 

@ana_lucia_5189,

 

Which browser are you using now?  [Note: Chrome should work.]

 

    droopy

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Community Expert ,
Apr 03, 2025 Apr 03, 2025

Hello @Beauteous_kindness8218,

Thank you for your message. 

Which browser are you using? Can you try another browser as a test and see if you see the controls?

Thanks,
    droopy

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Adobe Employee ,
Apr 03, 2025 Apr 03, 2025

Hi @Beauteous_kindness8218

Sorry about that. In addition to expert questions, could you let us know the OS and browser version? If you can provide the screen recording, that will help in replicating the issue.

 

Let us know. 

Thanks,
KR

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Community Expert ,
Apr 03, 2025 Apr 03, 2025

Hi @Beauteous_kindness8218@ana_lucia_5189@Leticia5CDC and @RENANFEST ,

 

Can you please tell me what language your operating system and browser are set to?

 

Thanks,

    droopy

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New Here ,
Apr 04, 2025 Apr 04, 2025

動画生成を始めようとするが操作パネル、テキスト入力欄が一切出ない。

出るのはpr動画のみ

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Community Expert ,
Apr 04, 2025 Apr 04, 2025

Hello @NOBUMITSU3021910955cx,

Thank you for your message. 

A few people have reported this problem. Can you please tell me what language your OS and browser are set to?

Thanks,
    droopy

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New Here ,
Apr 04, 2025 Apr 04, 2025
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Bom dia, desculpe a demora da resposta. Estou no Brasil.

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