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Got charged for unrendered video

New Here ,
Oct 24, 2025 Oct 24, 2025

Used firefly and the video broke down halfway. But you still took my 500 credits.

Bug Unresolved
TOPICS
Generate Video
40
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1 Comment
Adobe Employee ,
Oct 24, 2025 Oct 24, 2025
LATEST

Hi rileyr54834884!

Sorry about the issue. Can you share more details on what's happening? Are you getting any error codes or messages? 

 

Let us know. Happy to investigate.

Thanks,

^KR

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