Have not been able to generate videos from images with Pro subscription in the last couple of days

[FelipeLaraG]

Is there something wrong with the service? I could generate videos with a starting and ending image on Friday, when I decided to subscribe. But since yesterday morning I have not been able to generate any videos from images, I have tried loading only first frame, and tried loading first and last frames, nothing works. I always get the message"Something went wrong. Please try again later." Videos from text work, but that is not what I subscribed for. Any hints of why is this happening? Is something being adjusted or fixed?

Thank you

[droopydog500]

Hello @FelipeLaraG,

Thank you for your message. I am sorry you are having this problem. 

Can you please show us a screen shot of the whole browser window?  You subscribed to Firefly Standard or Firefly Pro?

Thanks,
    droopy

[FelipeLaraG]

Hi, thank you for your reply. I am subscribed to Firefly Pro. I am attaching a snapshot of my browser showing the error, shich is still happening 100% of the time I try to create a video from images, and a snapshot of the receipt I got on Friday when I subscribed. Thank you

[FelipeLaraG]

I found that by resetting my browser settings to default settings, I was able to create videos again. Not sure what setting it was or how did it change, but it is something to try if you run into the same error