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I accidentally asked for more credits which I don't need and now I can't generate anything

New Here ,
Feb 14, 2025 Feb 14, 2025

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I accidentally asked for more credits (which I don't need) and now I can't generate anything because it says I am waiting to see if I can get more credits, when I have loads left. Pls unfreeze me! And add and option that if someone asks for credits, and has some, it says you have enough and leaves you alone. Thank you. 

Bug Unresolved
TOPICS
Design

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5 Comments
Community Expert ,
Feb 14, 2025 Feb 14, 2025

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Hello @matt__9404,

Thank you for your message. I am sorry you are having this problem. 

Are you using an enterprise account (affiliated with a school or business)?

Thanks,
    droopy

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New Here ,
Feb 14, 2025 Feb 14, 2025

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Same issue here! Have you resolved it?

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Community Expert ,
Feb 14, 2025 Feb 14, 2025

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Hi @mktdesign,

 

Same question for you, are you using an enterprise account (affiliated with a school or business)?

 

Thanks,

    droopy

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New Here ,
Feb 17, 2025 Feb 17, 2025

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Its a Business account

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Community Expert ,
Feb 18, 2025 Feb 18, 2025

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Hi @mktdesign,

 

You need to contact your organisation's Adobe administrator. If you are not sure who that is, start with your IT department.

 

    droopy

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