i can`t genrate images using adobe firefly

[default9jz7f10tch46]

[Kartika Rawat]

Hi Ahmad Salem!

Sorry about it. I'm able to generate the image with the prompt mentioned. Could you try another browser and see if that helps?

Let us know how it goes.

Thanks,

KR

[default9jz7f10tch46]

Hi,

I have try another browser and the problem is same

[droopydog500]

Hello @default9jz7f10tch46,

Thank you for your message. I am sorry you are having this problem. 

If you are getting this every time, there are several possible reasons. Here are some things to try:

1. If you are running windows, reset the windows firewall to the default configuration.
2. If you are running MacOS, look to see if there are any lines in the file /etc/hosts that are "adobe.com". If so, delete them. Be very careful editing this file as changing other lines can cause problems.
3. If you are running a Mac with Sequoia, try upgrading to the latest OS update to 15.0.1 or later.
4. Try using an alternative browser. If that works, it is likely a browser extension that is interfering. (you already tried this.)
5. If you are using a VPN, try using without a VPN.
6. Try an alternative network connexion. For example, if you are connected to a home network, try connecting to your phone as a wifi hotspot. This can help determine if it is a network issue.

If none of these work, please tell us the OS and browser you are using and the version numbers, and include a screen shot of the error.

My best,
    droopy

[Oh.N8]

Hey @default9jz7f10tch46 

Just to add an additional idea to @droopydog500  list.
Turn your computer off and on. You may also want to turn your wifi off and on as well. 

Honestly I don't know what it is about turning my wifi off; it just helps.

Cheers,
O. Nate