I cannot download an image from the Favourites folder

[Serena_Aureli9516]

Why can't I download images saved in my favorites folder?

[Serena28917164x520]

Hi, I have now the same problem.

I restarted my browsler but nothing changes and if I click the download button nothing happens.

Thanks in advance.

[droopydog500]

Hello @Serena_Aureli9516 and @Serena28917164x520,

Thank you for your message. I am sorry you are having this problem. 

I am presuming the posts are from the same person even though the usernames are different. I merged them here as the other thread posted in was from 2023 and the favourite system was different then.

So, your favourites page has images that you favourited? And in one of those images, you hover over the image and you click the download button:

And nothing happens? It should store the image in your downloads directory. Or are you getting an error? Just to double check, is it possible your disk is full?

Please tell us what operating system and browser you are using along with what the version numbers are for them.

Thanks,
    droopy

[Serena28917164x520]

Hi,

Thanks a lot for your reply, yes it is the same user, thanks for merging the threads.

You understand the problem well, but it doesn't let me download any of the images saved in the favorites folder... and I was able to do it until a few days ago.
When I click on the download button nothing happens, no error messages or anything else. Usually it saved the images in the Download folder. On the contrary, I can still save the images once created (in the "Text to image" creating page), but as you can understand I need to recover the ones I had saved.

Operating system: Monteray 12.6.1
Browser: Chrome

I would be very grateful if you could give me some suggestions.

Thanks a lot

[Serena28917164x520]

Sorry, I forgot to say that my disk is not full.

[droopydog500]

Hello @Serena28917164x520,

Can you please try a different browser as a test?  Since favourites are stored in the browser cache, when you use another browser (like Safari), it will not see the images you have favourited in Chrome, so you will need to generate an image and favourite it before trying to test downloading from the favourites page.

Can you please also tell us what version of Chrome you are using. You can find that out by selecting "About Google Chrome" from the "Chrome" menu. That takes you to a page which lists the version number.

Thanks,

    droopy

[Serena28917164x520]

Hi droopy,

I tried on Safari, I generated a new image (my favourites folder was empty, as you said) and favourited it, but I have exactly the same problem. The thumbnail doesn't seem to "react" like it did untill a few days ago! 

I'm using the Version 132.0.6834.111 of Chrome.

Many thanks

[droopydog500]

ok. thanks @Serena28917164x520. This is puzzling. I will see if we can get someone to look at this problem.

    droopy

[Kartika Rawat]

Thanks for the information. We'll share the issue with the product team to investigate. ^KR

[Serena28917164x520]

Thank you Kartika, please let me know if you have any suggestions.