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I just generated a video but unable to download

New Here ,
Oct 06, 2025 Oct 06, 2025

I just generated a video paying. around 1219 credits, it is still loading and unable to download, i need the avatar video asap for a presentation. please help

Bug Unresolved
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1 Comment
Adobe Employee ,
Oct 07, 2025 Oct 07, 2025
LATEST

Hi @C34971445hy0j

 

Thanks for reaching out. You can go to the files and download the generated video. If you are unable to do so, could you try a different browser to download?  Let us know if this works.  Here to help. 

^Sam
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