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Missing Credits

New Here ,
Feb 16, 2025 Feb 16, 2025

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I only generated two 5 second videos. Each second cost 20 credits, thats 200 credits total. Why did adobe take all 500 of my credit for these two videos? I need my credits returned or I will cancel my subsciption asap.

Bug Unresolved
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Audio and video

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correct answers 1 Correct answer

Adobe Employee , Feb 17, 2025 Feb 17, 2025

Hi dagffx11 biography!

Thanks for writing in. Creative Cloud plans do not currently include premium generative AI features, however some free access for a set number of premium feature generations (2 free video generations and 40 seconds of translation). To generate more than what is currently included, beyond free generations, you can add on a Firefly Standard or Pro plan.

 

Let us know if you have any questions.

KR

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Adobe Employee ,
Feb 17, 2025 Feb 17, 2025

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Hi dagffx11 biography!

Thanks for writing in. Creative Cloud plans do not currently include premium generative AI features, however some free access for a set number of premium feature generations (2 free video generations and 40 seconds of translation). To generate more than what is currently included, beyond free generations, you can add on a Firefly Standard or Pro plan.

 

Let us know if you have any questions.

KR

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