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Missing Images in Favorites

Community Beginner ,
May 15, 2024 May 15, 2024

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Hiya so some of the images I created when I first started using Adobe Firefly have disappeared. How can I retrieve those? I made sure to favorite them so they didn't disappear. 

Thanks.

Bug Unresolved
TOPICS
Imaging

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Community Expert ,
May 16, 2024 May 16, 2024

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Hello @AuroraPhoenix41 ,

 

Thanks for your message.  Is it possible you saved them while using a different browser on the same computer or on another computer?  They are saved in the browser cache so you can only access the using the browser on that computer, and you should not clear your cache/cookies.

 

If they were in the same browser on the same computer, it is likely you cannot recover them. The primary way of recovering them is if you back up your browser user profile directory and are able to restore that from backups. Few people back that data up.

 

My best,

    droopy

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