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6

Monthly credits haven't refilled.

Participant ,
May 04, 2024 May 04, 2024

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In a previous discussion I was assured my monthly credits would top up on payment day / subscription date. That was yesterday, payment was made but my account still shows zero!

Bug Unresolved
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5 Comments
Community Expert ,
May 05, 2024 May 05, 2024

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Hi @Chris Maddrell ,

This FAQ may be of help.

Let us know how you go.

https://helpx.adobe.com/ie/firefly/using/generative-credits-faq.html

mj

iMSD

 

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Participant ,
May 05, 2024 May 05, 2024

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Yes thanks @mj, I've already read through that page but my credits still show zero!!

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Community Expert ,
May 06, 2024 May 06, 2024

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Hi @Chris Maddrell,

 

Sorry for your frustration. I think you will need to contact Adobe customer service to see what the problem is. Try the link to auto-open the Chat:

 

You can also send a post through X (formerly Twitter) to @AdobeCare.

 

Do not reply to PMs here, which are likely to be scammers.

 

    droopy

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Participant ,
May 07, 2024 May 07, 2024

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Thanks @droopydog500 , will do. Scammers?! How do I sort out real advice from rubbish. I've already altered my pc settings on advice from here. #scared

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Community Expert ,
May 07, 2024 May 07, 2024

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@Chris Maddrell, I meant mostly people sending you private messages on this forum saying they work for Adobe and can help you and they ask for private information.

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