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No generative credits after payment

New Here ,
Jan 08, 2026 Jan 08, 2026

Hello,
Today I paid for my Adobe subscription, the plan is active, but I cannot generate anything in Adobe Firefly.
Firefly shows that I have 0 generative credits, even though the subscription was paid successfully today.
Please check my account and activate the generative credits included in my plan.
Thank you in advance for your help.

Bug Unresolved
TOPICS
Generate Image
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1 Comment
Community Expert ,
Jan 09, 2026 Jan 09, 2026
LATEST

Hello @Admired_style5C6F,

Thank you for your message. 

This is a user to user forum here. We cannot see your account.

 

Try logging out and back in again and see if you credits are then visible.

Thanks,
    droopy

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