Not enough Credits Message

[stefanh39713772]

Habe genügend Credits, kann aber nichts kreieren, da Fehlermeldung "Nicht genügend Credits" kommt.

[misoa23835278css0]

I have 82 credits left but Firefly say I don't have any . My remained credits suppose to be available up to 4 December. So what I have to do? I waited half day, maybe it's temporary error but I'm out of time now. 

[SamarthS]

Hi @stefanh39713772, 

I am sorry about the issue. Could you try using a different browser? 
If you still get the same issue, please share a screenshot of the complete screen, including the error message.

[droopydog500]

Hello @misoa23835278css0,

Thank you for your message. 

Is it possible that what you are trying to generate costs more credits than you currently have? You can see how many credits what you are about to generate will cost by looking left of the "Generate" button:

You can see how many credits you have left by clicking on your avatar in the upper right corner of the Firefly page:

If based on this you have enough credits, please include a screen shot of the full briowser window with the error showing.

 

My best,
    droopy

[misoa23835278css0]

I have 82 credits left. Yesterday I've generated images, everything was ok . This morning it didn't work at all. I'm trying to generate just image from text with model "Adobe Firefly Image 4", it costs 1 credit . Please help. They will be expired in 2 days  0

[Bana_Ighbariya2648]

I have 84o credits left !
but when i want to generate a video with 250 credts you tell me that i dont have enough credits !!
its not the first time i have this kind of problems with you!!!

[mattdabbs]

I have 750/750 credits but I get the error that I have no credits for generative ai. This can't be right. This is under matthewdabbs@hotmail.com

[momo29803288ou7f]

아직 1000크래딧에서 50크래딧 소모해서 950 크래딧이 있는데 

계속해서 크래딧을 구매하려고 하는데 왜 그런가요?

생성형 이미지를만들고싶습니다.