P: Blank screen after selection option

[rascaluk]

Hey, just got my "You're In" email - can log in fine and see the options - Text to Image etc, but clicking any just takes me to an empty white browser screen. Have tried hard refresh and incognito. Have also tried in Edge and Chrome but same end result.

Do I need to wait it out?

Paul

[Eren306106374lao]

i can't use any adobe firefly tools from desktop site but i can use it from mobile

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[kayley30622794vkqu]

I can not get any part of thius beta to work. The screen just comes up white.

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[DanilooB830]

Quando clico para usar qualquer ferramenta do Firefly ele me leva a uma página em branco.

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[22828005nipp]

I am logged into my Adobe account and tried to access both Text Effects and Text to image. Both display a blank screen. I have attached it for ref. Generative Fill and SVG colour editing both work ok. 

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[Tracy.H]

We suspect this is a firewall issue. Please make sure Windows is up to date, and you have the latest Microsoft firewall running with the most recent Microsoft-provided settings

[harithm43083206]

i have the smae problem when i open adobe firefly text to image cite it appear as white blanck

[fehhrocha]

the site does not open, blank page

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[equipix]

Hello

When I was accepted to try Adobe Firefly in May 2023, I have since been trying to get it to work

but nothing. The only message I get is "an error has occured". Since then I keep trying and

now all I get is a blank page.

Any ideas? It's fustrating to say the least. 

Thanks

Ann Tuppert

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[SunMoon Books]

fireply not working one Incognito and normal chrome browser, also use one firefox are showing same.

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[Zio30693827ea1i]

Apakah itu bisa di atasi

[Bibhu Lohar]

But why

[Ruben28420355v5c2]

Quando tento acessar qualquer pacote, aparece uma página em branco, não dando acesso a nada

Atenciosamente,

Ruben

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[SunMoon Books]

anyone here for helping me?

[defaultctawqioycvtl]

I'm trying to use the apps and don't open, the web page is in white

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[mado0101]

when i try to access adobe firefly i select the generative fill but when i do it gives me a blank white page with nothing on it

[Anas.Sanjeevan]

Finally I found a Solution

Please let me know if it's works for you guys as well.

I found that the blank screen or white screen is coming because of the firewall restriction, and here is the solution for that. Please follow the steps, also I'm sharing the screenshots with this.

Step 1: Go to search option on your taskbar and search for Firewall and then select Windows Defender Firewall from the menu.

Step 2: Then from the open window please select Advanced Settings

Step 3: From the open window on the left side you can see Outbound Rules click on that then right side you can see a set of rules, find Adobe Unlicensed Pop-Up right click on that and select Disable Rule. 

That's it. Now go to the website/page and refresh. If it's worked please upvote.

Thanks and Enjoy!!!

[telenyHH]

I have the same problem with Chrome on Mac. Incognito works, also Safari. Just Chrome in normal mode shows a blank page. No idea...

Tanks

Malte

[jane-e]

@Anas.Sanjeevan wrote: I found that the blank screen or white screen is coming because of the firewall restriction

See the pinned reply from Tracy.H at the top of the page:

Jane

[Anas.Sanjeevan]

@jane-e Hi just to mention that @Tracy.H said that they suspect that it maybe firewall issue, but there is nothing to do with updating the windows to the latest settings. Because even the firewall/windows is updated to the latest version it will not fix the problem. And the fix I provided is only applicable on a Windows system, but I found that similar issue is there on a MacOS from @telenyHH comment. So we need to take a look at this issue asap. 

@rascaluk @defaultctawqioycvtl @SunMoon Books Hi guys if your issue is not resolved yet please take a look at the solution provided below. Once again I'm sharing it here

Finally I found a Solution

Please let me know if it's works for you guys as well.

I found that the blank screen or white screen is coming because of the firewall restriction, and here is the solution for that. Please follow the steps, also I'm sharing the screenshots with this.

Step 1: Go to search option on your taskbar and search for Firewall and then select Windows Defender Firewall from the menu.

Step 2: Then from the open window please select Advanced Settings

Step 3: From the open window on the left side you can see Outbound Rules click on that then right side you can see a set of rules, find Adobe Unlicensed Pop-Up right click on that and select Disable Rule. 

That's it. Now go to the website/page and refresh. If it's worked please upvote.

Thanks and Enjoy!!!

[M Aslam]

As you can see in the screenshot the firefly websites appears blank white whenever click on the any of generate button in Adobe Firefly (Beta) it opens the link e.g. Adobe Firefly generate images but it appears blank white screen in all browsers in my windows 11 pc.

please help me fix this problem.

Thank you

[M Aslam]

@Tracy.H here's what appears in the console

Failed to load resource: net::ERR_NETWORK_ACCESS_DENIED
bundle.3c9f69f71c65e33ceb7c.min.js:4969 Error: The app /generate/ is not part of the config
at i (bundle.3c9f69f71c65e33ceb7c.min.js:4969:86960)
at mC (bundle.3c9f69f71c65e33ceb7c.min.js:3869:143572)
at Ea (bundle.3c9f69f71c65e33ceb7c.min.js:4969:395575)
at Ec (bundle.3c9f69f71c65e33ceb7c.min.js:4969:452407)
at wl (bundle.3c9f69f71c65e33ceb7c.min.js:4969:441559)
at bl (bundle.3c9f69f71c65e33ceb7c.min.js:4969:441487)
at vl (bundle.3c9f69f71c65e33ceb7c.min.js:4969:441350)
at al (bundle.3c9f69f71c65e33ceb7c.min.js:4969:438157)
at il (bundle.3c9f69f71c65e33ceb7c.min.js:4969:436712)
at _ (bundle.3c9f69f71c65e33ceb7c.min.js:4969:490407)
ps @ bundle.3c9f69f71c65e33ceb7c.min.js:4969
bundle.3c9f69f71c65e33ceb7c.min.js:4969 React Router caught the following error during render Error: The app /generate/ is not part of the config
at i (bundle.3c9f69f71c65e33ceb7c.min.js:4969:86960)
at mC (bundle.3c9f69f71c65e33ceb7c.min.js:3869:143572)
at Ea (bundle.3c9f69f71c65e33ceb7c.min.js:4969:395575)
at Ec (bundle.3c9f69f71c65e33ceb7c.min.js:4969:452407)
at wl (bundle.3c9f69f71c65e33ceb7c.min.js:4969:441559)
at bl (bundle.3c9f69f71c65e33ceb7c.min.js:4969:441487)
at vl (bundle.3c9f69f71c65e33ceb7c.min.js:4969:441350)
at al (bundle.3c9f69f71c65e33ceb7c.min.js:4969:438157)
at il (bundle.3c9f69f71c65e33ceb7c.min.js:4969:436712)
at _ (bundle.3c9f69f71c65e33ceb7c.min.js:4969:490407) Object
componentDidCatch @ bundle.3c9f69f71c65e33ceb7c.min.js:4969
p13n.adobe.io/fg/api/v3/feature?clientId=clio-playground-web&meta=true:1


Failed to load resource: net::ERR_NETWORK_ACCESS_DENIED
p13n.adobe.io/fg/api/v3/feature?clientId=clio-playground-web&meta=true:1


Failed to load resource: net::ERR_NETWORK_ACCESS_DENIED
p13n.adobe.io/fg/api/v3/feature?clientId=clio-playground-web&meta=true:1


Failed to load resource: net::ERR_NETWORK_ACCESS_DENIED
p13n.adobe.io/fg/api/v3/feature?clientId=clio-playground-web&meta=true:1


Failed to load resource: net::ERR_NETWORK_ACCESS_DENIED
p13n.adobe.io/fg/api/v3/feature?clientId=clio-playground-web&meta=true:1


Failed to load resource: net::ERR_NETWORK_ACCESS_DENIED
uxa.js:5


GET https://p13n.adobe.io/fg/api/v3/feature?clientId=clio-playground-web&meta=true net::ERR_NETWORK_ACCESS_DENIED
(anonymous) @ uxa.js:5
(anonymous) @ uxa.js:5
(anonymous) @ uxa.js:5
(anonymous) @ uxa.js:5
B @ uxa.js:5
l @ uxa.js:5
(anonymous) @ bundle.3c9f69f71c65e33ceb7c.min.js:3869
u @ bundle.3c9f69f71c65e33ceb7c.min.js:3869
(anonymous) @ bundle.3c9f69f71c65e33ceb7c.min.js:3869
(anonymous) @ bundle.3c9f69f71c65e33ceb7c.min.js:3869
BO @ bundle.3c9f69f71c65e33ceb7c.min.js:3869
a @ bundle.3c9f69f71c65e33ceb7c.min.js:3869
(anonymous) @ bundle.3c9f69f71c65e33ceb7c.min.js:3869
$O @ bundle.3c9f69f71c65e33ceb7c.min.js:3869
HO @ bundle.3c9f69f71c65e33ceb7c.min.js:3869
(anonymous) @ bundle.3c9f69f71c65e33ceb7c.min.js:3869
u @ bundle.3c9f69f71c65e33ceb7c.min.js:3869
(anonymous) @ bundle.3c9f69f71c65e33ceb7c.min.js:3869
(anonymous) @ bundle.3c9f69f71c65e33ceb7c.min.js:3869
VO @ bundle.3c9f69f71c65e33ceb7c.min.js:3869
a @ bundle.3c9f69f71c65e33ceb7c.min.js:3869
(anonymous) @ bundle.3c9f69f71c65e33ceb7c.min.js:3869
i @ bundle.3c9f69f71c65e33ceb7c.min.js:3869
(anonymous) @ bundle.3c9f69f71c65e33ceb7c.min.js:3869
v @ bundle.3c9f69f71c65e33ceb7c.min.js:4969
g @ bundle.3c9f69f71c65e33ceb7c.min.js:4969

[Bettina30940242rl67]

When I wanted to try to generate a Text to image all I see is a white blank page with no option to fill in a text... 

[Prakhar3094127709qz]

Image not showing when , I upload image for editing it doesn't show the image it only shows a white background

[CKSSmith]

When I try and get to the Firefly site via Firefox, all I get is a blank page. The site works fine on Edge and used to work on Firefox when Firefly first launched.

[halo308598848t0x]

blank screen