• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
4

P: Saving images is hit and miss but mostly miss

Community Beginner ,
Mar 28, 2023 Mar 28, 2023

Copy link to clipboard

Copied

my images arent saving. I get incomplete files... Some are saved and look greeat, others appear to have saved but only corrupted images

 

Bug Investigating

Views

266

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Pinned Reply

Adobe Employee , Mar 28, 2023 Mar 28, 2023

Thank you for flagging this for us. If anybody else is having issues with downloading, please comment with:

  • OS version
  • Browser version
  • Prompt used
Status Investigating

Votes

Translate

Translate
13 Comments
Adobe Employee ,
Mar 28, 2023 Mar 28, 2023

Copy link to clipboard

Copied

I'm sorry you're experiencing issues. What OS and browser versions are you using?

Votes

Translate

Translate

Report

Report
Community Beginner ,
Mar 28, 2023 Mar 28, 2023

Copy link to clipboard

Copied

Hi I am using the current Mac OS and also in Safari.. so the j ages that are saved that are corrupted I guess aren't corrupted, the files it does download that seem wrong I can use open package via Mac finder and it shows the image ...  but utters the image is juts downloaded and hit "packaged" behind a file that juts says download on the file icon. The good images juts have a thumbnail for the inage in finder ..

Votes

Translate

Translate

Report

Report
Adobe Employee ,
Mar 28, 2023 Mar 28, 2023

Copy link to clipboard

Copied

Thank you for flagging this for us. If anybody else is having issues with downloading, please comment with:

  • OS version
  • Browser version
  • Prompt used
Status Investigating

Votes

Translate

Translate

Report

Report
Community Beginner ,
Mar 28, 2023 Mar 28, 2023

Copy link to clipboard

Copied

Hi just to let you know i suddenly started getting errors in the files that were donwloaded, see inc jpg, they show as downloading then appear as in the jpg.  They have a crreation date of 1984 , file size of 1.5mb on disc, but I am not able to anything with them but delete

OS is Mac OS Ventura 13.2 and Safari 16.3

Votes

Translate

Translate

Report

Report
New Here ,
Mar 29, 2023 Mar 29, 2023

Copy link to clipboard

Copied

"Cannot move file" when downloading with Adobe Firefly Beta 1.0

Can't open, rename or change the extension on the downloaded file even though it's a similar size to successful downloads.

This doesn't happen all the time and I have never received this error before with any other applocation/website.

Right clicking file and selecting "show package contents" will reveal the .jpg

OSX 13.1   Safari 16.2

 

Can't attach images.

Votes

Translate

Translate

Report

Report
New Here ,
Mar 29, 2023 Mar 29, 2023

Copy link to clipboard

Copied

Images for previous post

CleanShot 2023-03-29 at 10.09.49@2x.pngCleanShot 2023-03-29 at 10.09.24@2x.png

Votes

Translate

Translate

Report

Report
Community Beginner ,
Mar 29, 2023 Mar 29, 2023

Copy link to clipboard

Copied

Yes, those are the files I get.. It was a mixed bag of files like this and ones that had thumbnails and was able to open. You'll notice that if you show package contents on the "download" icon file it has the image there.. at least for me.

Votes

Translate

Translate

Report

Report
Community Beginner ,
Mar 29, 2023 Mar 29, 2023

Copy link to clipboard

Copied

Yes, this is what I was trying to explain. 🙂

Votes

Translate

Translate

Report

Report
Adobe Employee ,
Mar 30, 2023 Mar 30, 2023

Copy link to clipboard

Copied

@Matone @mikecurran @Gareth W Can you please try this again and share the URL of the image when you try to save and it fails? We are trying to reproduce this issue.

Votes

Translate

Translate

Report

Report
Community Beginner ,
Mar 30, 2023 Mar 30, 2023

Copy link to clipboard

Copied

So I cant at the moment.. I am not by my comouter, but I do know that the image can be seen in the Show Package Contents and opened. etc. For some reason they are all saving this way for me now. 

Votes

Translate

Translate

Report

Report
Adobe Employee ,
Mar 31, 2023 Mar 31, 2023

Copy link to clipboard

Copied

@Matone Thank you for sending over.

Votes

Translate

Translate

Report

Report
New Here ,
Apr 01, 2023 Apr 01, 2023

Copy link to clipboard

Copied

I am participating in the Beta test for Firefly. Although I have been able to successfully craft images,  only one or two will download.  I created 12 Zodiac images,  and only one downloaded, and there is no way to access those designs again due to the random nature of AI. Even with the same prompts,  I'm not guaranteed the same result.  

Votes

Translate

Translate

Report

Report
New Here ,
May 17, 2023 May 17, 2023

Copy link to clipboard

Copied

LATEST

OS BigSur

Votes

Translate

Translate

Report

Report