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png without bg not downloading

Community Beginner ,
Jan 11, 2024 Jan 11, 2024

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I am trying to remove bg of a image in adobe expressfly but when i download it, it comes with the bg and when i try to open the file in adobe express the page is stuck at loading

Bug Unresolved
TOPICS
Desktop

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1 Comment
Adobe Employee ,
Jan 17, 2024 Jan 17, 2024

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Hello @Adverb23629399itct,

 

We understand how frustrating it can be to encounter technical issues while working in Firefly. Would you mind trying to launch Firefly in an Incognito/Private Browser window and checking if it helps (Microsoft Edge / Google Chrome / Safari)?


Looking forward to hearing from you.

 

Thanks,

Anubhav

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