Problemas de acesso

Report · Jun 01, 2024

Fui experimentar o Firefly com uma conta e recebi a seguinte notificação:

"Você não tem mais acesso ao Firefly devido a uma violação de nossas Diretrizes do usuário. Acesse a página de Perguntas frequentes para saber mais."

Nunca tinha usado o Firefly com essa conta e não tenho nenhuma inscrição na Adobe com ela.

O que será isso?

Report · Jun 01, 2024

Hello @Tati3563914738fr,

Thank you for your message. I am sorry you are having this problem.

I am sorry you are experiencing this problem.

This is a community support forum for Adobe customers. We cannot help with account issues here. You will need to contact Adobe Customer Care directly. https://helpx.adobe.com/contact.html

Start a chat, type in 'real agent' to ensure you get a person rather than a bot.

If your browser blocks the Chat window, try the troubleshooting tips here:

https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703

You can also send a message through X (formerly Twitter) to @AdobeCare.

Do not reply to PMs in this forum from people saying the work for Adobe—they are likely to be scammers.

Thanks,
droopy