Reference image didn't work unless formatted a certain way

[gabbic0104]

I was using a PNG version of my company's logo as a reference image for Adobe AI, and it would not recognize it unless it had a solid color background.

[Kartika Rawat]

Hi there!

Sorry to see that. Does it sound similar to your issue? https://adobe.ly/45BetZN

Let us know if this discussion helps.

Thanks,

KR

[gabbic0104]

Yes! Thanks. I searched but couldn't find that thread.