Reference items not visible

[default29907679tjssma]

Hi, 3 days ago when I tried to select a reference style, most of the samples are not visible anymore. Please fix it!

Thanks in advance

[droopydog500]

Hello @default29907679tjssma,

Can you please show us a screen shot of the whole browser window?  Was it just that section that had missing images, or all of the sections?  Are they still missing if you for a force reload (<SHIFT> + Page Reload Button).

My best,
    droopy

[default29907679tjssma]

Hi Droopy, here you go:
[image: image.png]
Thanks in advance for let me know what the problem is...

[droopydog500]

Hi @default29907679tjssma,

I am sorry, when you reply by email, images are stripped out. You need to upload imnages when posting on the community.adobe.com web site.

    droopy

[default29907679tjssma]

[droopydog500]

Sorry one more question. Can you please tell me what operation system (OS) and browser you are using along with their version numbers.

Thanks,

    droopy

[default29907679tjssma]

[Kartika Rawat]

Thanks for sharing the system details. Could you confirm if it's happening with other browsers as well?

Let us know. Happy to help.

KR

[default29907679tjssma]

Hi Kartika,

Yes, in Google Chrome the same result

[default29907679tjssma]

In Chrome it doesn't work at all. Not a single image was produced. Is it maybe because I have to change mu subscription? So far I have one of the cheapest subscriptions, and probably your company don't like that. I know this kind of tactics from certain companies, but I didn't expect it from Adobe. Correct me if I'm wrong.

[default29907679tjssma]

see what i mean? i tried to update it from Creative Cloud Desktop, everytime it's the same, update failed. quite annoying, but maybe that's the new strategy of Adobe?

[Kartika Rawat]

Sorry about that. It should not happen. I'll share it with the product team to review the case

KR

[default29907679tjssma]

already news from the western front, in this case the support team to which it was escalated 10 days ago?

[default29907679tjssma]

haven't hear since 10 days ago