Something went wrong error Firefly Video

[Gabor M Gyurko]

I run into this Something went wrong error all the time (video creation) makes it almost impossiable to use firelfy with the pro subscription. Solution?

[droopydog500]

Hello @Gabor M Gyurko,

Thank you for your message. I am sorry you are having this problem. 

Are you getting this every time or just with some generations?  Can you please show a screen shot of the whole browser window and not just the dog?

Thanks,
    droopy

[Gabor M Gyurko]

sometimes, like 4 out of 10 times

[Gabor M Gyurko]

[Gabor M Gyurko]

also getting this error on images generated with Flux. There is nothing wrong with the image really.

We are trying to create a character for a book we are writing and animate it.

[Gabor M Gyurko]

I select Portrait before generating, but it is keep switching back to landscape, the image is in portrait.

[droopydog500]

Hello @Gabor M Gyurko,

This error is generated because the Firefly video beta will not generate videos with a reference image that contains children. Whether Firefly video when it leaves beta and enters production still has that restriction, we do not know. But the beta currently has that restriction.

I think this is not generating because of the children issue. I was just able to change aspect ratios back and forth on a test video and it worked on, regardless of the aspect ratio of the keyframe.

My best,
    droopy

[Gabor M Gyurko]

Thank you, I got it. I understand the second restriction. Still don't know what is going on with the first error.

[droopydog500]

The first one could have been a temporary problem. Unfortunately, that error message does not convey much information.

    droopy

[fnakic123456]

I have the same issue. I am not using people just an image of a city and it keeps dropping the same meassage. Most of the time I only get the error that something went wrong with no detail.

[fnakic123456]

Actually it seems to be something to do with the image itself. Make sure that image is smaller size and in 72dpi.