Unable to generate a video based on the photo I provided.

[Edith Su]

[droopydog500]

Hello @Edith Su,

Thank you for your message. I am sorry you are having this problem. 

Are you able to generate videos using text to video (without a keyframe)?

Thanks,
    droopy

[Edith Su]

Hi, thank you for your reply. Yes, I can generate videos using
text-to-video (without a keyframe).

However, I need the ability to generate a video based on my image to
maintain a consistent design style. Before I subscribed—just yesterday—I
tried it once, and it worked. But today, I can no longer use this feature.
I hope you can help me resolve this issue.


Thank you.
Edith

[droopydog500]

Does it fail with all images or just this one? Can you please provide this image so we can test it?

Thanks,

    droopy

[Edith Su]

Its fail will all images. I have attached one of them for your reference.
Thanks.

[droopydog500]

Hello @Edith Su,

Which plan do you have?

Can you please upload the specific reference image failing so we can test it?  Also what operating system and browser are you using, along with their version numbers.

Thanks,
    droopy