unrefunded credits

[Exquisite_gift5FEE]

I clicked on genereate the video using the sora 2 model, after a while it showd that its servers are full so it couldnt generate the video. but also the consumed my 200 credits without generating the video, it happens often, please try to fix this..
thankyou

[Samarth Syal]

Hi @Exquisite_gift5FEE, 

Thanks for reaching out. I am sorry about the issue. Could you try clearing the browser's cache or using a different browser? 

Sometimes the servers are overburdened by the overwhelming usage. Please wait for some time and try again.  We appreciate your patience.