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Used up 95 credits. Progress got wiped. Need a refund.

Community Beginner ,
Apr 01, 2024 Apr 01, 2024

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The title says it all. I'm on mobile, and after the viewport refreshed by itself (I need to emphasize; the viewport, not the tab) all of my work got reverted. I need either my credits or money back ☹️

Bug Unresolved
TOPICS
Mobile

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4 Comments
Community Beginner ,
Apr 01, 2024 Apr 01, 2024

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I used up 30 of my credits, and when I switched apps for a second to check a reference image, the UI failed to render. Upon switching to PC version of the site, since I'm on mobile, all of the progress got wiped. I believe I deserve to be reimbursed.

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Community Expert ,
Apr 01, 2024 Apr 01, 2024

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is this a stock question? a stock contributor question? something else?

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Community Expert ,
Apr 07, 2024 Apr 07, 2024

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@Jakub36450298wyx4 

 

I've merged your duplicate posts into one thread for you.

 

Jane

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Community Expert ,
Apr 07, 2024 Apr 07, 2024

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We cannot help you here in the user forum with account credits. You would need to contact Adobe customer service: https://helpx.adobe.com/contact.html

 

I can offer a tip for the future.  Because of the potential for a reset when you leave the mobile browser and return, I favourite the image before switching to another app/browser tab.  Then I can get back to where I was if it resets.  It bloats my favourites list, but I would rather have bloating than loss.

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