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You no longer have access to Firefly due to violation of our terms of use.

Community Beginner ,
Mar 14, 2024 Mar 14, 2024

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I do not believe that I have violated any terms of use as I have checked. 

https://www.adobe.com/legal/licenses-terms/adobe-gen-ai-user-guidelines.html

https://helpx.adobe.com/genuine/faq.html

https://www.adobe.com/legal/licenses-terms/adobe-cc-beta-gen-ai-additional-terms.html

 

Can the Community Team reinstate my access? 

Is there a better way to reach out to the community team?

 

Thanks

Bug Unresolved
TOPICS
Design , Desktop , Imaging

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6 Comments
Explorer ,
Mar 14, 2024 Mar 14, 2024

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Hey morna-simpson!

 

If your account is blocked, you must contact Adobe. https://www.adobe.com/about-adobe/contact.html

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Community Beginner ,
Mar 14, 2024 Mar 14, 2024

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There doesn't seem to be a support option if you are not a business. I am an individual creating images in Adobe as a hobby (currently a 7 day free version) - which, I may turn into a business by posting them on Adobe Stock (I have just got an Adobe Stock account). 

So I if I do set up as a business I am most likely to be a sole trader/ freelancer. 

The contact pages also redirect to a UK page which is not helpful. But whether you go to the UK page or the USA page it ultimately just redirects you back here. 

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Community Beginner ,
Mar 14, 2024 Mar 14, 2024

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What did I do

Ruth

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Community Beginner ,
Mar 14, 2024 Mar 14, 2024

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No idea. Support just redirects you to this page. I am assuming it is a bug. 

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Explorer ,
Mar 14, 2024 Mar 14, 2024

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You can always contact support, whether you are an entrepreneur or a user. Simply go to the Adobe website for your country and click on the blue speech bubble at the bottom right. Then you first talk to a bot until you tell it that you want to talk to an employee. If you are a stock contributor you need to contact the following support: https://helpx.adobe.com/stock/contributor/help/Need-Help-Contact-Us.html

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Community Expert ,
Mar 14, 2024 Mar 14, 2024

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Check your firewall settings/Window Defender and make sure you have Adobe Firefly listed and allowed.

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