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About the never-ending sorry screen in Adobe Firefly

New Here ,
Nov 26, 2025 Nov 26, 2025

I want to access any model and generate images using Adobe Firefly, but I can't use it because an error keeps popping up when I'm supposed to view the image. Your partners can use it on sites other than Firefly, but Firefly gives an error. If this error persists after December 1st when using credit, it indicates that your system isn't worthy of the fees we've paid. I'm wondering if you have any advice on this, or if I'll need to purchase another AI. I'd like to hear more.

TOPICS
Credits and Subscription , Custom models , Generate Image , Generate Sound Effects , Generate Vector , Generate Video , Prompt related , Video editor
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Adobe Employee ,
Dec 05, 2025 Dec 05, 2025
LATEST

Hi Gokagan!

Sorry about the issue. Could you share more details on what's happening? Have you tried another browser? Can you share a screenshot that displays the issue? 

 

Let us know.

Thanks,

^KR

 

 

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