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Adobe Firefly doesn't work on my browsers

Community Beginner ,
Nov 04, 2023 Nov 04, 2023

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Adobe Firefly doesn't work on Chrome and Firefox browsers, command prompt does not appear. I even tried to reinstall them, but nothing to do... 😞

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correct answers 1 Correct answer

Community Beginner , Nov 07, 2023 Nov 07, 2023

I solved the problem by restoring the default firewall settings. Thanks! 🙂

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Community Expert ,
Nov 04, 2023 Nov 04, 2023

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Ciao @Giuseppe33382146r3ql ,

 

Try accessing Firefly in Incognito mode using this link https://firefly.adobe.com/

 

Happy making

mj

iMSD

 

 

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Community Beginner ,
Nov 04, 2023 Nov 04, 2023

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Thanks, but nothing... 😞

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Community Expert ,
Nov 04, 2023 Nov 04, 2023

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Hi @Giuseppe33382146r3ql ,

 

Another suggestion from Adobe is to hard reset your browser. Ctrl/Cmd+Shift+R

 

Have you tried another browser to see if the problem is unique to Chrome?

 

Let us know how you go.

mj

iMSD

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Community Beginner ,
Nov 05, 2023 Nov 05, 2023

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Nothing. It doesn’t even work on Firefox. I’m talking about desktop version, because on the phone it works... 

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Adobe Employee ,
Nov 06, 2023 Nov 06, 2023

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If you're on a Windows machine, please make sure the OS is up to date and you have the latest Microsoft firewall running with the most recent Microsoft-provided settings.

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Community Expert ,
Nov 06, 2023 Nov 06, 2023

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Ciao @Giuseppe33382146r3ql ,

Here's a thread that may help. The word from Adobe seems to be it may be a Firewall issue. See @CMass' below too.

https://community.adobe.com/t5/adobe-firefly-bugs/p-blank-screen-after-selection-option/idi-p/137425...

hth

mj

iMSD

 

 

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Community Beginner ,
Nov 07, 2023 Nov 07, 2023

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I solved the problem by restoring the default firewall settings. Thanks! 🙂

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Community Expert ,
Nov 07, 2023 Nov 07, 2023

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Thanks for letting us know @Giuseppe33382146r3ql 

Hsppy making

mj

iMSD

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