AI on firefly prompts doesn’t work

[sheba_forrest]

big issue with application most videos AI  on firefly prompts doesn’t work or follow on screen instructions producing the wrong videos and images, I’m not able to use most I’ve deleted more the 15  videos including many images im not able to use the app please refund the money on this month firefly video maker cancel subscription $9.95 i will no longer use it I have a Canva account it makes superior unlimited videos it doesn’t make sense to keep subscription on the firefly video maker

[Kartika Rawat · Accepted solution]

Hi sheba_forrest!

Thank you for reaching out and sharing your experience. We’re truly sorry to hear that Firefly’s AI video features haven’t met your expectations. We'll share your feedback with the product team.  For subscription related. This involves your private account information, we’re unable to assist here on the public forums. Please contact our social team for a secure, one-on-one conversation:  https://adobe.ly/42aa7Hv

https://adobe.ly/3YFnU8h

Let us know how it goes.

Thanks,

KR

Moved to discussions.