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Country does not match

New Here ,
Nov 25, 2023 Nov 25, 2023

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your country does not match 

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Desktop , Mobile

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Community Expert ,
Nov 25, 2023 Nov 25, 2023

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@Shafiqul33844100na7x 

Adobe gets your country information from your billing records. Are you paying from an account located in the country where you live?

Jane

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New Here ,
Nov 27, 2023 Nov 27, 2023

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I live in the UK and bank with Barclays

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Adobe Employee ,
Dec 01, 2023 Dec 01, 2023

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@Bernadette33888118trfj It does not show your account is associated with an address in the UK. Please reach out to our chat support team. https://helpx.adobe.com/support.html

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Community Expert ,
Dec 01, 2023 Dec 01, 2023

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@Shafiqul33844100na7x and @Bernadette33888118trfj 

 

Are these IDs one person with two accounts or two people?

 

Jane

 

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