Everytime I start to do something in firefly board I'v got this issue

[N21944230vbnp]

Hi, I cant use firefly board at all. If I try to put a text, or shape or insert a picture I see this error UUID: 54236236-8b3c-4449-ac68-24fa7c11e58b . I've tried to log out , different browser, clear cache. I'm using mac os with chrome browser. Could you please help ? thank you 

[SamarthS]

Hi @@N21944230vbnp

Thanks for reaching out and sorry about the issue. Could you try using a different browser? Please also ensure that you have credits under your account.
let us know if using a different browser helps. 

[N21944230vbnp]

thanks for your reply, I tried different browser and I've got sme issue. Do I need some extra credits ? I have education license with the 4000 credits 

[Kartika Rawat]

Thanks for writing. Once you're on the boards, could you try signing out and then signing back into your account? 

Let us know how it goes.

^KR

moved to discussions 

[N21944230vbnp]

As I wrote in the first message, I tried all of that already. Another browser, log out, clear cache. Any other ideas, please? 

[Kartika Rawat]

Thanks for confirming. Does it happen on a current Board or on a new Board as well? 

^KR