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Firefly ceased to work the minute the new version was released the the world at Adobe Max 2025

New Here ,
Nov 03, 2025 Nov 03, 2025

I attended adobe max 2025 and I was in the Russell Brown's pre-conference. We were successfully using Firefly during the session for 2 days before it was officially released. It worked wonderfully! However, the moment it was released to the world, I was not able to generate any more videos despite the fact that I had over 50,000 credits still available to me during the last day of Russell Brown's seminar (Tuesday, October 28, 2025). Today, I redeemed the 3 free months of Firefly given to me for attending Adobe Max. I've made many attempts to generate a video today, but without fail, every attempt is met with a "Something went wrong" prompt after 20 seconds of attempted generation. How can this be fixed? It's not my account, as I was not working within my own account while at Adobe Max when this problem began.

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Adobe Employee ,
Nov 12, 2025 Nov 12, 2025
LATEST

Hi BogusArt!

I'm sorry to hear that. Are you using the Ray3 model for video generation? If so, does it sound similar issue: https://adobe.ly/4ozf9Hw

 

Let us know.

 

Thanks,
^KR

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