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Firefly keeps using credits but doesn't generate a video or upload it to my files

Carter4design
New Here ,
Nov 26, 2025 Nov 26, 2025

I continue to lose credits when I generate video, but Firefly says it cannot show the video and does not add it to my history or files.

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Generate Video
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Kartika Rawat Adobe Employee
Adobe Employee ,
Nov 26, 2025 Nov 26, 2025
LATEST

Hi Carter4design!

I'm sorry to hear that. Could you share more on what's happening? Are you seeing an error or messages?

 

Let us know. Happy to help.

Thanks, 

^KR

 

 

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