Firefly Pro Access & Credit Issues

[jorgeletona]

1. They won't let me buy Firefly Pro, I'm already an Adobe user, I pay more than 1000 dollars a year, that's a lot of money in Guatemala, I don't understand why I can't.
2. They are taking away my credits and it doesn't generate a single video, every time I try I get a notification that I already requested access, but nevertheless, they keep taking away my credits even though it doesn't generate anything.
3. I'm attaching the screenshots of the credits they stole from me and it hasn't generated anything for me.

Account:

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Need to be solved ASAP.

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