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Lost my credits without generations!

oleg_5702
New Here ,
Nov 27, 2025 Nov 27, 2025

I click generate it shows "you have problem" with grey out preview, when I press on it - it dissapears but my credits are being reduced! 

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Generate Video
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Kartika Rawat Adobe Employee
Adobe Employee ,
Dec 05, 2025 Dec 05, 2025
LATEST

Hi Case #674662!

I'm sorry to hear that. Which video model are you using to generate the video? Please share a screenshot of the issue.

 

Let us know. Happy to investigate.

Thanks,

^KR

 

 

 

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