Not downloading

[Paniz35010266cqdq]

It's not downloading and the bottom isn't working at all

[CMass]

Thanks for reaching out. To help us troubleshoot the issue, please share more information.

What device and browser are you using?
What module are you using?
Can you include any screenshots or videos of the issue?
If you're running into a prompt issue, can you please share the prompts you're using?