P: Firefly Premium Features require a separate Firefly or Creative Cloud Pro subscription

[JuanoPY]

actualmente cuento con un plan Creative Cloud, en el cual está incluido Firefly. Sin embargo al usar Firefly en la web me indica que debo adquirir un plan. Solo pude generar 2 videos

English: (added by moderator) 

Currently have a Creative Cloud plan, which includes Firefly. However, when using Firefly on the web it tells me that I should purchase a plan. I was only able to generate 2 videos

[marine vb]

thanks !

[le s]

Hola, buenas tardes. Escribo para informar de lo que me parece es un error. Yo pago una suscripción mensual del paquete de todos los programas de Adobe pero por algún motivo, solo tengo permitido 2 generaciones gratuitas en Adobe Firefly (que al parecer son solo 2, no se regeneran mensualmente o por dia). Me gustaría saber por que esto es asi, ya que encima me saltó este cuadro explicandome los distintos planes de pago para Firefly y creo que no tiene sentido porque estaría cumpliendo con la suscripción estándar.

Me gustaria recibir una aclaración al respecto para entender mejor mi situación. Gracias.

[droopydog500]

Hello @le s,

I have merged your message into this thread which addresses the issue you raise.

Please see my pinned message above which explains this.

Please let us know if you have further questions.

My best,
    droopy

[le s]

Thank you Droopy, this was helpful. Have a great day

[le s]

But, wait, i still don't understand this. I just recently checked the subscriptions for Firefly and i think this doesn't make any sense. Check it out

 

[droopydog500]

I think these plans are confusingly named. Firefly Standard and Firefly Pro give access to premium features (video and translation). If you do not have one of those plans, you cannot generate video (after two initial free generations).

Do you ahve any other questions about this plan?

    droopy

[Anselmo Nolasco]

ainda tenho creditos no firefly e n consigo mais gerar conteudo de video

[droopydog500]

Hello @Anselmo Nolasco,

I have merged your message into this thread which addresses the issue you raise.

Please see my pinned message above which explains this.

Please let us know if you have further questions.

My best,
    droopy

[VAPF, SLU_.0103]

Hola,

Estoy probando el Adobe Firefly, y en la tercera prueba que he realizado. Me indica que no tengo creditos, cuando mi cuenta tiene 1000 para gastar.

Un saludo,

[droopydog500]

Hello @VAPF, SLU_.0103,

I have merged your message into this thread which addresses the issue you raise.

Please see my pinned message above which explains this.

Please let us know if you have further questions.

My best,
    droopy

[CharlesMacArt]

Tenho plano Premium (Creative Cloud Todos os Apps, 100 GB), mas ao acessar o Adobe Firefly recebo um aviso de que tenho que comprar o plano de uso do Firefly. O que está acontecendo? É um erro provisório ou isto foi retirado dos meus benefícios? Entendo que no caso de vídeos os custos sejam mais altos, vão consumir mais créditos, mas eu não posso usar? Ora, se for isto mesmo os concorrentes da Adobe vão celebrar... Creio que está havendo, no mínimo, um grande erro de planejamento e de mercado. Se eu tenho plano Premium com total acesso e 1000 créditos generativos por mês, só entendo como razoável ter algum limite de uso, não mais que isso. Bola fora da Adobe?

[droopydog500]

Hello @CharlesMacArt,

Thank you for your message.

Are you trying to generate video?  If so, have you purchased the Firefly Standard or Firefly Pro plans?

What type of subscription do you have?

If you are on an enterprise plan, your enterprise plan has to have Adobe Video on the plan. Please contact your local Adobe administrator. If Firefly video is not on your enterprise plan, they can contact your organisation's Adobe account representative to enquire about adding it.

If you are on a personal plan, Adobe Firefly video is a premium service which requires a separate Firefly premium plan. For more information, please see the pinned reply in this post: P: Plan error in generating video.

If you have purchased a premium Firefly subscription or you have access to Firefly premium services on an enterprise plan, please include a screen shot of the whole browser window (including you avatar in the upper right corner) with the error showing, and tell us your operating system and browser along with the version numbers.

Thanks,
    droopy

[KatieMantraCC]

My adobe all Creative Cloud credits aren't being pulled through to Firefly, so I can't prompt anything. Anyone else had this issue? 

[droopydog500]

Hello @KatieMantraCC,

I have merged your message into this thread which addresses the issue you raise.

Please see my pinned message above which explains this.

Please let us know if you have further questions.

My best,
    droopy

[MariuG]

No sé si este es el lugar indicado para comentar esto, pero me gustaría recibir alguna aclaración sobre mi plan actual, ya que me encuentro abonando mensualmente por el servicio de Adobe Firefly $9 y sin embargo, no puedo usar sus funciones porque requieren que me suscriban a un plan mínimo de $9.

Me encantaría tener una explicación si quizás yo no he comprendido bien las condiciones del servicio.

Muchas gracias!

[droopydog500]

Hello @MariuG,

Thank you for your message. 

Can you please show us a screen shot of what you are seeing?  Also, if you could click on your avatar in the upper right corner and take a screen shot of that box, and black out the personal information, and include that, please.

Thanks,
    droopy

[MariuG]

[droopydog500]

Hello @MariuG,

I have merged your message into this thread which addresses the issue you raise.

Firefly video and translation are premium services and they are not included in Creative Cloud subscriptions. To access those, you need a Firefly premium plan. Non-premium Firefly services such as text to image, generative fill, text to template, text effects, text to vector, generative extend, etc. are still included in Creative Cloud subscriptions.

Please see my pinned message above for more information about this.

Please let us know if you have further questions.

My best,
    droopy

[Françoise Bogard]

Bonjour,
J'ai un abonnement Premium depuis 11 ans. Je n'ai plus accès à https://firefly.adobe.com/generate/video alors que j'ai également un abonnement mensuel et j'ai 4931 crédits.

[droopydog500]

Hello @Françoise Bogard,

I have merged your message into this thread which I think addresses the issue you raise.

Please see my pinned message above which explains this.

Please let us know if you have further questions.

My best,
    droopy

[Joe36304792zs94]

Hello,

I received an email that told me I had access to the Adobe Firefly text-to-video functionality, but when I try it, I get a message saying that I don't have access to this feature.

[droopydog500]

Hello @Joe36304792zs94,

Thank you for your message. 

What type of plan are you on?

If you are on an enterprise plan, your enterprise plan has to have Adobe Video on the plan. Please contact your local Adobe administrator. If Firefly video is not on your enterprise plan, they can contact your organisation's Adobe account representative to enquire about adding it.

If you are on a personal plan, Adobe Firefly video is a premium service which requires a separate Firefly premium plan. For more information, please see the pinned reply in this post: P: Plan error in generating video.

If you have purchased a premium Firefly subscription or you have access to Firefly premium services on an enterprise plan, please include a screen shot of the whole browser window (including you avatar in the upper right corner) with the error showing, and tell us your operating system and browser along with the version numbers.

Thanks,
    droopy

[Joe36304792zs94]

Here's the screenshot:

[droopydog500]

Thanks for uploading. Do you have a creative cloud single app plan?  If so, with that plan you get two free video generations, and then would need to subscribe to a Firefly Standard or Firefly Pro plan.

My best,

    droopy

[Maxime380765514ijm]

Je ne peux pas utiliser firefly video !