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P: Firefly Video access issues with organisations on Enterprise or Teams plans

Community Beginner ,
Feb 12, 2025 Feb 12, 2025

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I'm trying to use firefly video generator, but it's not allowing me. Saying the following (see screenshot)

 

(translated from Dutch):

 

''You have no access to this funtion
You can contact your provider to ask for permission.''

Is this a bug, or is the feature legitimately locked for me for some reason?
Thanks in advance for the help.

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Audio and video , Desktop

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correct answers 1 Pinned Reply

Community Expert , Feb 13, 2025 Feb 13, 2025

UPDATE (as of Feb 13)

 

I have asked Adobe for some clarification on this and they have told me the following:

 

Text to video and image to video are not available for EDU enterprise plans at this time. Apologies to those of you on EDU plans who received email saying you could now access the Firefly video beta.

 

For all other enterprise plans, if the enterprise has purchased a plan that includes audio and video generation the enterprise administrator will see that module as being available. If

...

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New Here ,
Feb 12, 2025 Feb 12, 2025

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I hope this message finds you well. I am reaching out regarding an issue I am experiencing with accessing the Image/Text to Video feature in the beta version. I received an email stating that I should have access to this feature, but I am currently unable to use it.

I’ve tried logging out and back in, and I’ve confirmed that I am using the correct account associated with the beta access. However, I still cannot access the feature.

Could you please assist in resolving this access issue? Any help or additional instructions would be greatly appreciated.

Thank you in advance for your support!

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Community Expert ,
Feb 12, 2025 Feb 12, 2025

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Hello @Sicad777,

 

I think your local administrator might have to authorise this. It is not clear in the documentation but others seem to have a similar problem.

My best,
    droopy

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Explorer ,
Feb 12, 2025 Feb 12, 2025

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who is my admin?  someone at my company or someone at adobe?

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Enthusiast ,
Feb 13, 2025 Feb 13, 2025

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Not to melt anyone's butter but you're going to go through all this rigmarole to gain access only to discover you can only generate two videos and then extra payment demanded. Enjoy!

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Community Beginner ,
Feb 12, 2025 Feb 12, 2025

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Dear Adobe,

Today I received an email that I have access to the beta version - Generate video;

We’ve got great news — Generate Video (beta) is now available. Powered by the Adobe Firefly Video Model, Generate Video (beta) lets you generate new, commercially safe video clips with the ease of creative AI. Quickly communicate your creative intent, create b-roll to fill gaps, add new elements to a shot, and so much more.

Unfortunately, I get an error message when I try to test this feature;

You do not have access to this feature
You can contact your administrator to request access.

Hopefully there is a solution for this so that I can start testing the beta?

Many thanks,
Olivier Otten

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Community Expert ,
Feb 12, 2025 Feb 12, 2025

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Hello @o23558316n6c8,

 

We don't have a definitive answer on this yet, but if you are an Enterprise or Teams customer, your admin might have to specifically authorise video for your account. The enterprise documentation does not say this, but based on the number of enterprise customers raising this issue, I think that is the case. We should know for sure in the next day.

My best,
    droopy

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Community Beginner ,
Feb 12, 2025 Feb 12, 2025

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Thanks for the quick response, with the same account I did have early access to Firefly in the Photoshop beta. There is no administrator, but my subscription runs through an organization for colleges, since I am a teacher. Too bad I would have liked to test it.
I am afraid that it will go wrong because the new system works with 'credits'. (But that would mean that no one (who teaches) can get access.

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Community Beginner ,
Feb 12, 2025 Feb 12, 2025

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looks like generated to video has been rolled out in the Netherlands today, probably a lot of 'Surfspot' accounts are having problems with this

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Community Beginner ,
Feb 12, 2025 Feb 12, 2025

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Daar lijkt het inderdaad op 😞

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New Here ,
Feb 12, 2025 Feb 12, 2025

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I'm trying to turn an image into video on firefly and I get a sad dog icon that say "You don't have access to this feature You can contact your admin to request access." I'm on my main adobe account in Beta Mode. not really understanding what I have to do. iScreen Shoter - Google Chrome - 250212132748.jpgexpand image

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Community Expert ,
Feb 12, 2025 Feb 12, 2025

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Hello @BrandenLee87,

Thank you for your message. I am sorry you are having this problem. 

We are still trying to get clarification here. The enterprise admin documentation does not seem to cover provisioning for this (that I can see). I am not an enterprise admin so I cannot check. Hopefully we will get an answer soon.

Thanks,
    droopy

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Community Beginner ,
Feb 12, 2025 Feb 12, 2025

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Our org is having the same issue.  Enterprise license but get the "You don't have access to this feature" dog pic.  

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New Here ,
Feb 13, 2025 Feb 13, 2025

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Had email from Adobe saying you're in to test beta of Firefly video generation, but firely site says...

'You don't have access to this feature' 'Contact your admin to access'

Have tried signing out and back in but same result. Does it mean my company admin/IT are blocking this - other firefly tools working.

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Community Expert ,
Feb 13, 2025 Feb 13, 2025

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UPDATE (as of Feb 13)

 

I have asked Adobe for some clarification on this and they have told me the following:

 

Text to video and image to video are not available for EDU enterprise plans at this time. Apologies to those of you on EDU plans who received email saying you could now access the Firefly video beta.

 

For all other enterprise plans, if the enterprise has purchased a plan that includes audio and video generation the enterprise administrator will see that module as being available. If an Enterprise does not have that feature include, they can contact sales for an upgrade to their plan.

 

If you are a user on an enterprise plan, please contact your enterprise administrator. For information on how to contact your organisation's Adobe administrator, please see: How do I contact my Adobe administrator?

 

Thanks,

    droopy

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Enthusiast ,
Feb 14, 2025 Feb 14, 2025

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Have you asked them why their greed has no boundaries or common sense by introducing a beta feature and then having the gall to tell users to pay after generating two unusable test videos?

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Community Beginner ,
Feb 12, 2025 Feb 12, 2025

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I have access to the Firefly video generator, but when I type a prompt, I get an error saying I do not have access after all. 

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New Here ,
Feb 13, 2025 Feb 13, 2025

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Yes, me too !

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New Here ,
Feb 13, 2025 Feb 13, 2025

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Me too.

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Community Beginner ,
Feb 15, 2025 Feb 15, 2025

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Yup me too. Pictures working fine but no access to video. When I tried to get an answer from tech, I was cut off 😞

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Community Expert ,
Feb 13, 2025 Feb 13, 2025

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Hello @Baadrg, @Charismatic_moment5E68, @juanm49794520,

Please see my pinned message above which explains this.

Please let us know if you have further questions.

My best,
    droopy

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New Here ,
Feb 13, 2025 Feb 13, 2025

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Thankyou

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Community Beginner ,
Feb 12, 2025 Feb 12, 2025

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I received an email stating that Generate Video (beta) is now available for me. i logged into adobe firefly and when i clicked the generate button it says - You do not have access to this feature.

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New Here ,
Feb 13, 2025 Feb 13, 2025

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Richard_Overwijk5840_0-1739445368563.pngexpand image

How to solve this?

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New Here ,
Feb 13, 2025 Feb 13, 2025

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That's great and interesting. I also recieved this message from adobe; 

 

Hello,
We’ve got great news — Generate Video (beta) is now available. Powered by the Adobe Firefly Video Model, Generate Video (beta) lets you generate new, commercially safe video clips with the ease of creative AI. Quickly communicate your creative intent, create b-roll to fill gaps, add new elements to a shot, and so much more.

 

However if I try to generate video it say's; "You do not have access to this feature - You can contact your administrator to request access."

Stef Ringoot - cartoon, Illustration and design

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