P: Plan error in generating video (plans needed for video generation)

[JuanoPY]

actualmente cuento con un plan Creative Cloud, en el cual está incluido Firefly. Sin embargo al usar Firefly en la web me indica que debo adquirir un plan. Solo pude generar 2 videos

English: (added by moderator) 

Currently have a Creative Cloud plan, which includes Firefly. However, when using Firefly on the web it tells me that I should purchase a plan. I was only able to generate 2 videos

[gabrielr52232768]

In Fifefly, trying to translate audio it shows the plans I should pay to get credits, but I already have lots of credit left in my account.

[droopydog500]

Hello @gabrielr52232768, and @PalaceNova ,

Please see my pinned message above which explains this.

Please let us know if you have further questions.

My best,
    droopy

[SC-Agency]

I think the question is will Adobe reconsider this? It's nearly impossible to create perfect AI compositions in two tries and we're paying Creative Cloud customers who were on a long waiting list for this. While you have the technical answer of needing a subscription, who do we appeal to at Adobe? Adobe just had all the bad press to clarify ownership of creations and AI use. It would be cool to make a better video monthly allotment for Creative Cloud subscribers.

I can't imagine the backlash that is coming on YouTube about this from creators who blasted Adobe before.

[raniquel15920998]

Agreed. Hope they're paying attention to the feedback so far. 

[Logosphere]

Je suis abonnée à creative cloud complet et on me demande de payer pour utiliser firefly ? Quand je clique sur générer ça me dit que j'ai épuisé mes credits, alors qu'il est indiqué qu'il me reste encore 998/1000 via mon compte depuis l'avatar.

 

 

[droopydog500]

Hello @Logosphere ,

Please see my pinned message above which explains this.

Please let us know if you have further questions.

My best,
    droopy

[Logosphere]

Are they serious? For results that are still in beta and not perfect? you have to pay for them to keep improving the tool?

I'd rather pay for an application that's going to produce perfect results than for something musty like this... In the creative cloud full app plan, it says firefly included and there's no postscript that says video is not included or anything...

I think adobe needs to see the competition come in and we'll all be happy to go elsewhere, I've already started looking at lifetime applications...

By sticking us with subscriptions all over the place, we wonder how we'll ever make a profit again...
We're not all agencies with millions in revenues...

Translated with DeepL.com (free version)

[IceWhiteCube]

Droopy - you're a dweeb bro

[jackthegiantslayer]

You can keep referring people to the ridiculously convoluted terms of "credits" and the response will be the same. This is not how you introduce a new beta feature. This is not how you response to people having legitimate complaints about an extremely limited beta preview that then demands more money from your top-tier paying users to beta test. Frankly, Adobe should have known better after already alienating your user base back in June.

[Logosphere]

and I'm sorry, but it says that firefly video is included in my package when you use the creative cloud desktop...

 

[menken]

Si bien tengo créditos generativos dentro de mio suscripción, sólo pude probar el video generativo una vez  (o dos) y a la tercera me pide que compre nuevos. No entiendo cómo funciona el sistema. 

[droopydog500]

Hello @menken,

Please see my pinned message above which explains this.

Please let us know if you have further questions.

My best,
    droopy

[menken]

I don't disagree with the tool being paid, but only two tests to subscribers? It serves no purpose, neither for you, nor for the users.
In any case you have a serious communication problem. The reactions of the community prove it.
I hope you can correct this problem at some point.
Regards

Ricardo

[photobreton]

Hello,

I'm an All Apps subscriber, but asked to subscribe to Firefly when trying to generate a video.

Following message appears : 

Your complimentary generations have ended. Buy a Firefly plan for continued access.

Is it as it should be?

Thanks for your replies!

[gabriele22392680wlry]

The same thing happened to me. And I am a subscriber for quite some years. It is very disapointing

[photobreton]

Sorry to hear that!

Unfortunately I did not find any information about that specific error.

I'm curious if it is a common case?

[Seb Morin]

It's seems to be another plan for generate video. 

@adobe : Ok i not agree with that but i can understand. But what about the future options in premiere ? 

[photobreton]

I always hoped that All Apps should mean All Apps aka Everything :))

[Seb Morin]

j'ai posté ceci ailleurs : 

C'est très clair mais deux remarques : comment ce principe va-t-il  fonctionner en regard des applications exploitant les outils (premiere, audition peut-être) ?

Ensuite le plan Firefly plus est absurdement cher pour si peu de générations : le moteur n'est pas parfait et nécessite plusieurs essais. le ratio prix/vidéos/mois est tout sauf rentable, et encourage à aller voir ailleurs. 

[photobreton]

Je suis d'accord, absolument... 

[photobreton]

Still no solution. No generation for free.

[til5]

same here 😒 Hope it is some sort of bug and that Adobe will give us a few free generations at least for being a 60 bucks a month subscriber of Creative Cloud. 😊

[ivarex]

Bonjour, je viens de faire un test sur Adobe Firefly vidéo et je n'ai pu faire que 2 vidéos de 5 secondes et ça me dis que je n'ai plus de crédits 😞

J'ai pourtant l'abonement créative cloud et ça ne m'a pas pris de crédit ?

- Pouvez-vous me dire quel forfait on doit avoir pour l'utiliser,

- au bout de combien de temps je pourrais re-tester de générer de nouveau test ?

- Et si on peux ou pourras choisir une durée de vidéo

Merci d'avance de vos retours

[olivier_5771]

bonjour, exactement le même constat.

[Mertciin]

I totally agree. I already have a plan, why do I need to pay again? They need to be given at least a certain amount of credit, and they should ask for payment for more.