• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
93

P: Plan error in generating video (plans needed for video generation)

Community Beginner ,
Feb 12, 2025 Feb 12, 2025

Copy link to clipboard

Copied

actualmente cuento con un plan Creative Cloud, en el cual está incluido Firefly. Sin embargo al usar Firefly en la web me indica que debo adquirir un plan. Solo pude generar 2 videos

 

English: (added by moderator) 

Currently have a Creative Cloud plan, which includes Firefly. However, when using Firefly on the web it tells me that I should purchase a plan. I was only able to generate 2 videos

TOPICS
Design

Views

10.2K

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Pinned Reply

Community Expert , Feb 12, 2025 Feb 12, 2025

Hello @JuanoPY,

Thank you for your message. I am sorry you are having this problem. 

 

Users on Creative Cloud plans can use their credits on any standard Firefly feature (e.g., Generative Fill, Generate Image). However, users need to be on Firefly premium plan (Firefly Plus or Firefly Premium) to access premium features like Generative Video and Translate Video and Audio. Adobe is providing all users the ability to try out the premium features. Complimentary generations vary by premium feature (

...

Votes

Translate

Translate
replies 373 Replies 373
Community Expert ,
Feb 12, 2025 Feb 12, 2025

Copy link to clipboard

Copied

Hello @JuanoPY,

Thank you for your message. I am sorry you are having this problem. 

 

Users on Creative Cloud plans can use their credits on any standard Firefly feature (e.g., Generative Fill, Generate Image). However, users need to be on Firefly premium plan (Firefly Plus or Firefly Premium) to access premium features like Generative Video and Translate Video and Audio. Adobe is providing all users the ability to try out the premium features. Complimentary generations vary by premium feature (e.g., 2 complimentary generations of Generate Video). 

 

This is the table in the Frequently asked questions about generative credits document that illustrates this:

droopydog500_0-1739386524522.pngexpand image

Even though individual creative cloud plans have generative AI credits, those credits cannot be used for video creation beyond the limited trial. Video generation will need one of the paid Firefly premium plans, which are Firefly Plus or Firefly premium (shown in the chart above). More information on Firefly plans is available at: Compare plans that include creative AI.

 

More information on standard and premium generative features is contained in this document Adobe posted on Reddit: Adobe Firefly Announcements / Video Model / FAQ.


Thanks,
    droopy

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Feb 13, 2025 Feb 13, 2025

Copy link to clipboard

Copied

Bonjour

 

C'est très clair mais deux remarques : comment ce principe va-t-il  fonctionner en regard des applications exploitant les outils (premiere, audition peut-être) ?

Ensuite le plan Firefly plus est absurdement cher pour si peu de générations : le moteur n'est pas parfait et nécessite plusieurs essais. le ratio prix/vidéos/mois est tout sauf rentable, et encourage à aller voir ailleurs. 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Feb 13, 2025 Feb 13, 2025

Copy link to clipboard

Copied

Bonjour @Seb Morin,

 

That is a good question. I am not sure I know the full answers yet, but our main guide is: Frequently asked questions about generative credits (Questions fréquentes sur les crédits génératifs ). This seems to be the relevant table:

droopydog500_0-1739447008228.pngexpand image

 

Bien à vous,
droopy

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Feb 20, 2025 Feb 20, 2025

Copy link to clipboard

Copied

i guess we will all use some other, better ai tools, and most of them are cheaper than adobe. Lately text to image is worst of all ai i tried, it does not have normal chat box, many other ai are connected and you have real time shortened experience, unike adobe. it's puzzeling how adobe is charging this, so in order to try this i made 2 videos, i did not download neither, and to try t more i have to be obligated to py 10 usd per moth for at least 1 year? i personaly thimk this is agressive

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Feb 14, 2025 Feb 14, 2025

Copy link to clipboard

Copied

So Adobe justifies all these rate hikes because of the features of AI that are coming. But then when the features come out, they're like hey, we want you to pay for it. Did they think we would forget that they justified all these hikes because they were supposed to give us AI feature? Really seems a little bit crappy to me

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Feb 17, 2025 Feb 17, 2025

Copy link to clipboard

Copied

Firefly burns. So I asume that we could see in the near future that Full App Creative Cloud; Photoshop, Premiere, Illustrator, etc. ,that is paid for monthly by your customers, may be skimmed down so that better technical features can be sold at higher premium costs?  That is the reason that you went with CC  years ago, so that you rent the software and get give the renter free upgrades - Didn't you think that there would be new technology to ever come along?
Real world metaphore. You sell us an expensive cooked chicken, now you cut off the legs, sell us the same chicken for increasing costs and also want to sell us the chicken legs for a additional cost.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Feb 19, 2025 Feb 19, 2025

Copy link to clipboard

Copied

Yep! It's a total scam. Do better adobe.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Feb 19, 2025 Feb 19, 2025

Copy link to clipboard

Copied

This table should be featured on the Creative Cloud app landing screen! Adobe has been promoting the video feature very heavily for the past couple of weeks and its incredibly frustrating to get a pop up asking you to pay for something you thought was included in your subscription.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Enthusiast ,
Feb 19, 2025 Feb 19, 2025

Copy link to clipboard

Copied

That's one of my biggest Adobe brand let downs with this. The responses haven't been considerate of the super clear backlash, it's more or less been "Read the fine print." Adobe, if you're listening, that doesn't sit well.

Again, this is the direction Disney Parks went with their Lightning Lane product ON TOP of expensive park entrance, and it is now blowing up in their face. Check out the Wall Street Journal and other sources that are showing how Disney knows it damaged its brand and legacy customers have bailed. Don't do these "Pro" add-ons. You are diluting the value to paid Creative Cloud subscribers. There is already a lot of FREE things non-subscribers can do and that doesn't sit well. Now for paid CC subscribers we have to pay more? We can see really, really negative impacts on the brand. Again, course correct. Make us your biggest fans and advocates.

It's as simple as giving CC subscribers at least 25-50 generations a month. Many won't use all of them. For those that do and find their business relies on this, THEN they can justify or recoup the cost. Can't Adobe afford to just give us more free generations?

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Enthusiast ,
Feb 19, 2025 Feb 19, 2025

Copy link to clipboard

Copied

Adobe doesn't care what we think anymore, if you want a brilliant assessment of their current strategy go to YouTube and look up "HELPING ADOBE with their Public Relations Strategy".

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Feb 19, 2025 Feb 19, 2025

Copy link to clipboard

Copied

Yes! Exactly!!

Phil Campbell
(Personal account)

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Feb 21, 2025 Feb 21, 2025

Copy link to clipboard

Copied

We pay so much for Creative Cloud because there are always going to be new features coming along. Then when something good comes along Adobe wants us to buy a separate subscription. Classic bait and switch. Frankly we pay too much for Creative Cloud that I find this unacceptable.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Explorer ,
Feb 12, 2025 Feb 12, 2025

Copy link to clipboard

Copied

after  being approved i made a whopping 2 generations before it cut me off.  but why

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Explorer ,
Feb 12, 2025 Feb 12, 2025

Copy link to clipboard

Copied

approved for video that is.  And now it says i need to request permission from my admin?

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Feb 12, 2025 Feb 12, 2025

Copy link to clipboard

Copied

Having the same problem, but I'm a student and my account is connected to my school.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Feb 12, 2025 Feb 12, 2025

Copy link to clipboard

Copied

Are you an enterprise or teams customer? (as opposed to an individual create clous plan subscriber)?

 

    droopy

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Explorer ,
Feb 12, 2025 Feb 12, 2025

Copy link to clipboard

Copied

I'm a teams customer.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Feb 12, 2025 Feb 12, 2025

Copy link to clipboard

Copied

Ok, based on enterprise/team people posting here, it is possible you local admin has to authorise it. The help documentation does not seem to cover that yet, so I cannot say for sure. We will probably know more in the next day or so.

 

    droopy

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Explorer ,
Feb 12, 2025 Feb 12, 2025

Copy link to clipboard

Copied

who is my admin?  someone at my company or some one in the adobe company?

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Feb 12, 2025 Feb 12, 2025

Copy link to clipboard

Copied

Hi @richardg30434111,

 

Do you have a create cloud individual plan?  Like this on your account page:

droopydog500_0-1739389443383.pngexpand image

If so, the pinned message above is applicable to you.

 

    droopy

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Explorer ,
Feb 12, 2025 Feb 12, 2025

Copy link to clipboard

Copied

i am a single person under a company.  But i signed up for it on my own at work

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Explorer ,
Feb 12, 2025 Feb 12, 2025

Copy link to clipboard

Copied

I also signed up with my personal account but since i'm at work, i'm gonna have to try it once i get home. 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Explorer ,
Feb 12, 2025 Feb 12, 2025

Copy link to clipboard

Copied

I received the email today that i now have access to Generate Video via Adobe Firefly. When i went to the dashboard to try it out, it stated that i was already out of credits. How can that be? 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Feb 12, 2025 Feb 12, 2025

Copy link to clipboard

Copied

Hello @stelfair,

 

Please see my message above which explains this.

 

my best,

    droopy

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines