P: Plan error in generating video (plans needed for video generation)

[JuanoPY]

actualmente cuento con un plan Creative Cloud, en el cual está incluido Firefly. Sin embargo al usar Firefly en la web me indica que debo adquirir un plan. Solo pude generar 2 videos

English: (added by moderator) 

Currently have a Creative Cloud plan, which includes Firefly. However, when using Firefly on the web it tells me that I should purchase a plan. I was only able to generate 2 videos

[Jules_lache3246]

Laut Konto habe ich 1999 credis von 2000 credits auf firefly. Wenn ich etwas generieren will geht nur ein Fenster auf mit den Kaufoptionen, 

[droopydog500]

Hello @Jules_lache3246,

I have merged your message into this thread which addresses the issue you raise.

Please see my pinned message above which explains this.

Please let us know if you have further questions.

My best,
    droopy

[mokaid31588304]

Looking at the Firefly paid plan, seems like a really crappy deal. $10 a month for 20 5 second videos (less than 2 minutes of vid at 10 cents a second) or premium $30 for 70 5 second videos (less than 6 minutes of vid at 8 cents a second) which def not something you could afford to explore creatively as every second of video would have to be deliverable, or you have would have to have no budgetary limitations. Plus the videos are not that great...
On top of what I pay for the all apps version of creative cloud, seems really usurious. Just curious if that is a reflection of what AI video generation costs with other tools on the market?
I any case I guess I won't be using firefly.

[Made By Saverio]

It's a slap in the face for Adobe users, especially those of us paying for the entire creative suite eveey month.  I've been a loyal subscriber to the "All Apps" package since its inception. Recently, I've been contemplating the idea of moving away from Adobe due to additional charges for features like Firefly. With alternatives like Figma, Canva, Procreate, and other more affordable applications gaining popularity, - and far better AI tech in other apps, I'm seeking compelling reasons to remain with Adobe.

[darrens51814947]

My account says i have 998 of 1000 generative credits left on Firefly. Yet every time i try to do anything premium on it, it says my 'complimentary' credits have been used and i need to buy a package. I currently have an account for all apps so not sure what is happening!!

[droopydog500]

Hello @darrens51814947,

I have merged your message into this thread which addresses the issue you raise.

Please see my pinned message above which explains this.

Please let us know if you have further questions.

My best,
    droopy

[droopydog500]

Hello @darrens51814947,

I have merged your message into this thread which covers the issue you ask. Please see my pinned message above which explains this.

Please let us know if you have further questions.

My best,
    droopy

[AngelHillTV]

I've only used 6 credits and Firefly won't let me generate video. I still have 994 credits left.

[VideoScott]

I have 1000 credits. I should be able to generate a image to video. It is also in beta, shouldn't this be free? Also, where does it list how much credit each item costs?

[Nite-Stian]

To use premium features as text/image to video and translation you'll need a Firefly subscription. If you have another Adobe subscription it might contain credits, and these can still be used for regular features (as text to image/vector, generative fill etc.).

These are the current credit prices for premium functions:

[jbecaud]

Bonjour,
il me reste 843 crédits génératifs sur mon compte Creative Cloud et j'ai pourtant un message me demandant d'acheter des crédits en plus. Il s'agit donc apparemment d'un bug, pouvez vous m'apporter une solution svp ?

[Nite-Stian]

When are you asked to buy more credits?

For premium features such as text/image to video and translation you'll need a Firefly subscription. 

[jbecaud]

Thanks to your reply Nite-Stian.. Recently ago it was possible to use credits by default to use text/image to video, the rules have changed ?

[droopydog500]

Hi @jbecaud,

Yes, with the introduction of the public beta for Firefly video, the generation of Firefly video and the translation service were moved to a premium tier that requires a separate subscription. More details are in my pinned post in this thread.

My best,

    droopy

[Whoismitak]

I am experiencing an issue with Adobe Firefly despite having 983/1000 credits remaining. When I try to generate a video using Text to Video or Image to Video, I receive a prompt asking me to purchase either Adobe Firefly Standard or Adobe Firefly Pro. However, I already have the Creative Cloud All Apps subscription. Since I still have available credits, why am I being asked to purchase an additional plan? Is this a limitation of my current subscription, or is there a way to resolve this issue?

[droopydog500]

Hello @Whoismitak,

I have merged your message into this thread which addresses the issue you raise.

Please see my pinned message above which explains this.

Please let us know if you have further questions.

My best,
    droopy

[Whoismitak]

I don’t think this is very fair, as I didn’t see any mention of this restriction before signing up for the Adobe Creative Cloud All Apps plan. I expected to be able to use my available credits for Text to Video and Image to Video without needing to purchase an additional plan. This limitation wasn’t clearly stated, and it feels misleading.

[Adriano - CRAVIL]

Tenho conta Adobe,  mas os vídeos de IA não funcionam. Não recebo o tal e-mail que aparece na mensagem dizendo que irei receber a solicitação a caminho.
Como faço para que tenha essa ferramenta disponível, sendo que tenho a conta da Adobe?

[droopydog500]

Hello ,

I have merged your message into this thread which I think addresses the issue you raise.

Please see my pinned message above which I believe covers your question.

Please let us know if you have further questions.

My best,
    droopy

[Bezmondo1664]

I have a full Adobe CC account, but when attempting to use Firefly, on pressing "generate", the app prompts me to purchase a package. I have 1000 Generative AI credits available to me and am logged in on the app. Any suggestions?

Thanks 🙂

[Viktor33583465w79j]

I also have this issue. 999 credits left and it asks me to subscribe.

[droopydog500]

Hello @Bezmondo1664 and @Viktor33583465w79j,

I have merged your message into this thread which addresses the issue you raise.

Please see my pinned message above which explains this.

Please let us know if you have further questions.

My best,
    droopy

[福田政秀]

クレジットがあるのに動画の生成ができない。

[droopydog500]

Hello @福田政秀,

I have merged your message into this thread which addresses the issue you raise.

Please see my pinned message above which explains this.

Please let us know if you have further questions.

My best,
    droopy

[ivan_9247]

Ich habe genügend Credits zur Verfügung, kann aber das „Bild zu Video“ Tool nicht nutzen. Woran liegt es?