P: Plan error in generating video (plans needed for video generation)

[JuanoPY]

actualmente cuento con un plan Creative Cloud, en el cual está incluido Firefly. Sin embargo al usar Firefly en la web me indica que debo adquirir un plan. Solo pude generar 2 videos

English: (added by moderator) 

Currently have a Creative Cloud plan, which includes Firefly. However, when using Firefly on the web it tells me that I should purchase a plan. I was only able to generate 2 videos

[strong_Serenity5C46]

I have full subscription of Adobe creative cloud all apps but whenever i try to make image to video it's demand me to purchase more credits however i still have 1000 credits left 

[eoneone]

J'ai un abonnement tout creative cloud, il me reste 904 crédits et lorsque j'essai de générer une vidéo un message apparait me proposant un abonnement adobe firefly et impossible de générer.

[Dise�o de Software_Da8067]

Hola, soy Matías y tengo el plan Creative Cloud Todas las aplicaciones 100 GB, que incluye Adobe Firefly. Sin embargo, al intentar acceder a Adobe Firefly desde el navegador web, me solicita realizar una compra, a pesar de que ya tengo este servicio incluido en mi plan actual. ¿Podría revisar mi cuenta y solucionar este inconveniente?

También he notado que los créditos generativos de mi plan no se renuevan al inicio de cada mes. En lugar de comenzar con créditos nuevos, los créditos usados del mes anterior se acumulan y se suman mes a mes. Esto me ha causado problemas ya que ahora he acumulado casi todos los créditos generativos disponibles. ¿Cómo podría verificar y corregir este problema para que los créditos se renueven correctamente cada mes?

Muchas gracias, saludos a todos

Adjunto captura de pantalla de mi cuenta con los créditos acumulados mes a mes y la segunda donde me dice que debo adquirir nuevamente el Firfley ya sea estandar oPremium, a pesar de que está incluído en mi paquete actual.

[David21973545lk3u]

Hallo, warum kann ich meine generative Credits nicht für firefly bild zu Video nutzen obwohl ich ein Creative Cloud All Apps 100 GB Abo habe? Ist dies richtig oder ist es ein Fehler? Ich konnte zwei kurze videos mit Bild zu video generieren und dann sollte ich ein Abo für Firefly abschließen obwohl dies eigentlich in meinem Abo enthalten ist so wie ich das verstehe. Ich habe eigentlich noch 975 credits für ki frei.

[Dean_Utian]

Adobe have changed the plans relating to Firefly content creation. See:
https://www.adobe.com/products/firefly/plans.html 

Generative credits information:
https://helpx.adobe.com/firefly/get-set-up/learn-the-basics/generative-credits-overview.html 

[jons49019500]

I have 942 credits left until feb 16 and firefly asks me to buy a subscription to firefly but won't use my cloud membertship credits.

[Impeto1975]

I'm trying to generate more image to videos with enough credits but the system keel saying that I've no more credit available.....wonder why?

[droopydog500]

Hello @Impeto1975, @jons49019500, @Dise�o de Software_Da8067, @LcSweeper, @ruth3577150157td, @edwardb80547652, @strong_Serenity5C46, and @eoneone,

Please see my pinned message above which explains this.

Please let us know if you have further questions.

My best,
    droopy

[Anthony_Vade]

Firefly Generative Video is not recognising my available credits and stopped working after two generations. I am part of the Firefly Video Beta and have been unable to test it effectively or get adequate support from Adobe.  

Here is my report so far. 

The generative video followed prompts 50% of the time, and the one result was semi-acceptable, but far below the par set by other platforms already in the marketplace.

The bug is annoying for a life time user of Adobe,  we expect more from the company and this "start-up" behaviour is below what should be the brands standards.

I attempted chat support multiple times and was shoved around to numerous people, all of whom had no idea how to help me.  They said they would escalate the issue, cut off the chat and didn't provide any ticket or follow-up email.  

Based on customer support and this bug, the product is not ready for release as a beta, let alone a paid product.  Usability is step one, and the project/dev team failed in my case.

[droopydog500]

Hello @Anthony_Vade,

Please see my pinned message above which explains this.

Please let us know if you have further questions.

My best,
    droopy

[Anthony_Vade]

Yes it does is explain the "why it doesn't work" what it doesn't explain is why Adobe thinks this is an acceptable approach to a "beta" and not in reality a "baiter". 

[johan_andres9767]

Hola, tengo 1500 creditos de firefly y me esta cobrando al generar imagenes y videos cuando tengo 1500 creditos 

[droopydog500]

Hello @johan_andres9767,

Please see my pinned message above which explains this.

Please let us know if you have further questions.

My best,
    droopy

[TiagoD2020]

Olá, tenho 1000 de credito e não consigo gerar video no firefly, diz que tenho que comprar o plano. 

[arnaud_5724]

Bonjour,

Je n'arrive pas à crer des vidéos malgré que je possède 900 crédit, on me renvoit directement vers une page d'aboonemment alors que je possède une formule comprenant l'IA et firefly... Quelqu'un aurait une idée ?

[Marcos Mota]

Após atualização do Firefly com geração de vídeo, não consigo usar meus créditos para utilizar a nova ferramenta. Alguém sabe o que pode estar acontecendo?

[Yvonne30969686pnei]

In mijn lidmaatschap staat dat ook FireFly tot mijn lidamaatschap behoort, echter kan ik maar 2 text to video genereren. Hoe zit dat?

Groet, Yvonne Bleijjinga

[Raktim123]

I can't use Adobe Firefly while I'm a premium member of Adobe Creative Cloud. I am also using AI, Photoshop, Illustrator, PR etc under the subscription. But why Adobe Firefly is asking me to pay? I want this answer. 

[francoisem71103446]

Même avec un abonnement premium, vous devez payer un abonnement spécial pour firefly vidéo Generator. Sinon vous n'avez droit qu'à deux images gratuites par mois. Et l'abonnement est obligatoirement annuel : pas de crédits. Donc ce n'est pas intéressant  Il faut attendre Sora ou aller sur des  sites comme Stable diffusion qui est très bien.  Renseignez vous sur le web , il y a plein d' alternatives plus intéressantes.

[droopydog500]

Hello @Raktim123, @francoisem71103446, @Yvonne30969686pnei, @Marcos Mota, @arnaud_5724, @TiagoD2020,

Please see my pinned message above which explains this.

Please let us know if you have further questions.

My best,
    droopy

[strong_Serenity5C46]

I have full subscription of Adobe creative cloud apps but whenever i try to make a video with Adobe image to video it's demand me for purchase credits again however i still have 10000 credits, does Adobe image to video doesn't counted in Adobe creative cloud credits

[KissMyKite]

I have the same issue. We are an ad agency for the fashion industry and we wanted still to have some motion and Firefly has never generated an image we can use and because we are in the fashion industry, Firefly Adobe says our images are against community guidelines.  So the fashion, cosmetic, beauty, and apparel industries and their ad agencies and designers should know that Firefly is not for anything related.   Firefly wants to monitor content.  This is outrageous.

[JHern_Film4218]

I have the Adobe app package, but Firefly says I can't use it until I buy it. It's in the package. What's the deal? THX.

[jane-e]

@JHern_Film4218 

I've moved your post from Photoshop to the Adobe Firefly forum.

Jane

[droopydog500]

Hello @JHern_Film4218, @strong_Serenity5C46, @KissMyKite,

Please see my pinned message above which explains this.

Please let us know if you have further questions.

My best,
    droopy