P: Plan error in generating video (plans needed for video generation)

[JuanoPY]

actualmente cuento con un plan Creative Cloud, en el cual está incluido Firefly. Sin embargo al usar Firefly en la web me indica que debo adquirir un plan. Solo pude generar 2 videos

English: (added by moderator) 

Currently have a Creative Cloud plan, which includes Firefly. However, when using Firefly on the web it tells me that I should purchase a plan. I was only able to generate 2 videos

[Samnang21845424trfq]

Why do I have to Buy Now FireFly when I already it as part of my app? Pls help.

[Hany32156390bgcu]

I have 736/1000 credits left but still cannot generate videos

[droopydog500]

Hello @Hany32156390bgcu, @Samnang21845424trfq, @rutger_8407, @KeenanCon,

Please see my pinned message above which explains this.

Please let us know if you have further questions.

My best,
    droopy

[Samnang21845424trfq]

Hi, I was just off the phone with Adobe, and they launched 2 new FireFly Standard and Pro recently, are the only ones that allow you to generate videos. If you're like me and had FireFly with the Creative Cloud plan, and credits, you still can not generate videos unless you pay for the new FireFly plans that are not included with the Creative Cloud plan.

[Aykido]

Hello, I have been a paid member of Firefly for months and the last time I made an automatic payment of 248.70 TL was on 12.02.2025. Why do I have limited credit to use the text-to-video and image-to-video features?

[droopydog500]

Hello @Aykido,

Please see my pinned message above which explains this.

Please let us know if you have further questions.

My best,
    droopy

[Aykido]

In other words, old subscribers need to subscribe again to produce videos. Can first-time subscribers produce both visuals and videos with a single subscription?

[droopydog500]

You can buy Firefly Standard or Pro without having any other plan. That gets you access to Firefly on the web and access to create images and videos using firefly.adobe.com.  If you are already a creative cloud subscriber, there is not a single plan which includes creative cloud apps and Firefly premium features.

    droopy

[Aykido]

If I cancel my active Firefly subscription at that time and purchase a new subscription later, I will be able to create images and videos with a single subscription. Did I understand correctly?

[droopydog500]

You can buy Firefly Standard or Pro without having any other plan and be able to generate images and videos using the Firefly website.

    droopy

[mindcrank1]

The whole "buying credits" is a scam.

multiple complicated packages  +  selling through credits  =  people accidentally buying things they dont need.

Just sell one product at reasonable price, and leave it at that.

[maryam_1529]

Dear Adobe Support Team,

I am experiencing an issue accessing Adobe Firefly. Despite having an active Creative Cloud All Apps 100GB subscription, the system prompts me to purchase it separately.

I have already tried logging out and back in, but the issue persists. Could you please check if Firefly is included in my plan and help me resolve this?

Looking forward to your assistance.

Best regards,

maryam_1529

[droopydog500]

Hello @maryam_1529,

Thank you for your message. I am sorry you are having this problem. 

Are you trying to generate video using Firefly?

Thanks,
    droopy

[maryam_1529]

Thank you for your response.

Yes, I am trying to generate videos using Firefly. However, despite abfing an active Creative Cloud All Apps 100GB subscription, I am still being asked to purchase Firefly separately.

Could you please check if video generation is included in my plan and help me resolve this issue?

Looking forward to your assistance.

Best regards,

maryam_1529

[droopydog500]

Hi @maryam_1529,

I have merged your question into this thread. Firefly video generation is a premium service not included in create cloud plans. You would need to subscribe to a Firefly premium plan to access video generation. That is discussed in more detail in the pinned message at the top of this thread.

My best,

    droopy

[maryam_1529]

Thank you for the clarification. I now understand that my Creative Cloud plan includes standard Firefly features, but Generative Video requires a Firefly Premium subscription.

I appreciate your help.

Best regards,

maryam_1529

[Samnang21845424trfq]

My Creative Cloud plan includes a "standard" FireFly feature but there's now a new "STANDARD" Firefly plan and it does offer - Generate up to 20 5-second videos,  which I guess my FireFly is more like the new BASIC 😞 with Creative Cloud now only allow to do images no videos, SMH

"What you get:

2,000 monthly generative credits for video and audio

- Generate up to 20 5-second videos

- Translate up to 6 minutes of audio and video

Unlimited access to standard image and vector features like Text to Image, Generative Fill and more

100 GB of cloud storage" - Adbobe Firefly Standard

[Jean-René35061288pvij]

Je suis déjà abonné à Firefly. Il me reste beaucoup de crédit génératif, mais on me demande de m'abonner à nouveau à Firefly pour créer des vidéos. Es-ce normal?

[droopydog500]

Hello @Jean-René35061288pvij ,

Thank you for your message. I have merged your message into this thread which covers this issue.

Yes, the way Adobe has structured the Firefly video service, you have to subscribe to a premium Firefly plan in order to generate video. Generative AI credits from creative cloud plans can still be used for image generation on the Firefly web site or in other Adobe applications.

More information is contained in the pinned message to this thread.

Thanks,
    droopy

[hypertodd]

I have 1500 generative credits, yet, the subscription window pops up every time that I try to generate a video

I am eager to test and use this, but cannot.

[droopydog500]

Hello @hypertodd,

I am not sure if you saw my reply to your similar post on February 12. While Generative AI credits from creative cloud plans can be used to generate images on the Firefly web site and in other Adobe apps, they cannot be used to generate videos on the Firefly web site. Generating videos requires one of the two separate Firefly premium plans shown in your image above.

Please see my pinned message above which explains this in more detail.

Please let us know if you have further questions.

My best,
    droopy

[hypertodd]

Ok, I don't understand how you can justify charging for a beta when I can't
even test whether or not it would suit my needs. The two tests that I did
create were not accurate and created very strange results. So without
access, I cannot test to see if I can improve results, and I am not going
to pay you guys to help you make it better. It should be the other way
around.

I am not frustrated with you personally, but with your company's policy on
this. So if you can share my feedback upwards I would appreciate that.

[droopydog500]

Hi @hypertodd,

I do not actually work for Adobe, but have asked the Firefly product team to read the comments in this thread.

my best,

    droopy

[hypertodd]

Thank you.

[SC-Agency]

Adobe, transparency is helpful as we all evaluate what to do with this new "Pro, pay-to-play, thought we were gonna have this included in our CC subscription" situation.

We see some Adobe employees have now jumped in and we probably have you to thank for that. Clearly Adobe didn't anticipate the confusion and backlash.