P: Plan error in generating video (plans needed for video generation)

[JuanoPY]

actualmente cuento con un plan Creative Cloud, en el cual está incluido Firefly. Sin embargo al usar Firefly en la web me indica que debo adquirir un plan. Solo pude generar 2 videos

English: (added by moderator) 

Currently have a Creative Cloud plan, which includes Firefly. However, when using Firefly on the web it tells me that I should purchase a plan. I was only able to generate 2 videos

[Ylay264449376bta]

buenas! en mi cuenta me pide que me susbscriba y que no tengo creditos para usar la ia generativa de video. Podrian aclararme por que esto es asi, si estoy subscrito y tengo creditos. Por favor solucionen esto ya que se esta abonando el servicio. Gracias

[droopydog500]

Hello @Ylay264449376bta,

I have merged your message into this thread which addresses this issue.

Please see my pinned message above which explains this.

Please let us know if you have further questions.

My best,
    droopy

[Serdar Okumus]

Hi there
https://firefly.adobe.com/ At firefly when I try to create someting (image or video) buy credits pop up appears and if I dont buy it doesnt generate. But as you can check I have 995 credits at the moment. Why cant I use it? is there a bug?

Best regards
Serdar

[droopydog500]

Hello @Serdar Okumus,

I have merged your message into this thread which addresses the issue you raise.

Please see my pinned message above which explains this.

Please let us know if you have further questions.

My best,
    droopy

[timothyb82556379]

Can anyone tell me if Generative Video, Text to Video etc is not available to all CC subscribers?  Im asking because its not working for me i keep getting an saying i dont have access to this feature.  Hope someone can help clear my confusion up.

[droopydog500]

Hello @timothyb82556379,

I have merged your message into this thread which addresses the issue you raise.

Please see my pinned message above which explains this.

Please let us know if you have further questions.

My best,
    droopy

[jamesh70351631]

A Creative Cloud subscription does not include FireFly text to video. You have to pay an additional fee for that luxury. Credits that appear with your CC subscription can not be applied to FirerFly text to video.

[nilaco]

Hi, I have an Adobe photography subscription, which includes Firefly, I have 247 credits left, but if I try to generate a video from a text it asks me to subscribe. Why?

[droopydog500]

Hello @nilaco,

I have merged your message into this thread which addresses the issue you raise.

Please see my pinned message above which explains this.

Please let us know if you have further questions.

My best,
    droopy

[Gavin27437813vy8m]

The first two demos worked, but since subscribing I have been unable to generate video from images. Just get since signing up I have been unanble to create any video - Something went wrong Please try again

[Kartika Rawat]

Hi Gavin27437813vy8m!

Sorry about that. Creative Cloud plans do not currently include premium generative AI features, however, you can try some free access for a set number of premium feature generations (2 free video generations and 40 seconds of translation). To generate more than what is currently included, beyond free generations, you can add on a Firefly Standard or Pro plan.

https://adobe.ly/4hIz5Vc

Let us know if you have any questions.

Thanks,

KR

[Jean-René35061288pvij]

J'ai un abonnement à adobe Firefly et il me reste 1450 crédits sur 1500. J'aimerais utiliser la génération de vidéo mais on me dit que j'ai atteint la limite de mes crédits génératifs et que je dois souscrire à un abonnement supplémentaire. Suis-je dans les patates? 

[droopydog500]

Hello @Jean-René35061288pvij,

I have merged your message into this thread which addresses the issue you raise.

Please see my pinned message above which explains this.

Please let us know if you have further questions.

My best,
    droopy

[roland_5954]

Ich habe die Videogenerierung von firefly ausprobiert und zwei 5-Sekunden-Videos generiert. Beim dritten Video meldet mir das System, dass meine Credits aufgebraucht sind. In der Kontoverwaltung meines CC-Abos steht aber, dass mir noch 1000 Credits zur Verfügung stehen. Wie kann das sein?

[droopydog500]

Hello @roland_5954,

I have merged your message into this thread which addresses the issue you raise.

Please see my pinned message above which explains this.

Please let us know if you have further questions.

My best,
    droopy

[angelamw]

Adobe is doing a bait and switch. What an absolute scam. I have this same issue.

[jamesh70351631]

A Creative Cloud subscription does not include FireFly text to video. You have to pay an additional fee for that luxury. Credits that appear with your CC subscription can not be applied to FirerFly text to video. CC "All" apps subscriptions do not give you access to "every" app. 

You call that bait and switch, but Adobe calls it customer service.

[Mark_Oehler]

My account shows I have ~15K credits and on the generate AI credits it shows 

"With Adobe Firefly, you can produce images, audio, and now video, all in one place. Fly from ideation to production with seamless integration with your favorite Adobe apps. And control every detail along the way so you can get to final faster." Bolded for emphasis

But when I try to generate video with text to video beta, it tells me I don't have credits and have to pay for a service I already have.

[Mark_Oehler]

Typo: It was supposed to be 1.5K not 15K

[TanjaHONEYBIRD]

Ich habe einen Adobe Account und kann trotzdem keine Videos generieren?

Wie kann das sein, da ich angelblich noch so viele Credits habe

[droopydog500]

Hello @TanjaHONEYBIRD,

I have merged your message into this thread which addresses the issue you raise.

Please see my pinned message above which explains this.

Please let us know if you have further questions.

My best,
    droopy

[nilaco]

Hi, I have an Adobe photography subscription, which includes Firefly, I have 247 credits left, but if I try to generate a video from a text it asks me to subscribe. Why?

[Craigvs]

I had to search and search to get here. Why doesn't Firefly tell people that the 'free' credits can only be used for certain things like generative image and not Video??? It should tell you on the page that pops up to buy a subscription. And why can't we use the monthly credits for video anyway? Super disappointed in recent programs too, come on Adobe.

[gabriels50260]

Erro nos meus creditos

[Dean_Utian]

Hi @gabriels50260 
Adobe have changed the way generative credits work, paricularly in relation to video. See teh FAQ page below:
https://helpx.adobe.com/firefly/get-set-up/learn-the-basics/generative-credits-faq.html