P: Plan error in generating video (plans needed for video generation)

[JuanoPY]

actualmente cuento con un plan Creative Cloud, en el cual está incluido Firefly. Sin embargo al usar Firefly en la web me indica que debo adquirir un plan. Solo pude generar 2 videos

English: (added by moderator) 

Currently have a Creative Cloud plan, which includes Firefly. However, when using Firefly on the web it tells me that I should purchase a plan. I was only able to generate 2 videos

[William32719979qbo4]

Is this feature not included in Creative Cloud? I've tried it on a test basis, but now Adobe says I've run out of free tests and wants to charge me more on top of my CC subscription.

[Dean_Utian]

Hi @William32719979qbo4 

Firefly Video is not included in the CC subscription. With the new Firefly tools that have become available, Adobe has changed their plans and the use of generative credits. The generative credits allocated in a CC only plan users can't be used for video.

See the link below for information on the Firefly plans:
https://www.adobe.com/au/products/firefly/plans.html 

Here's the new information on generative credits
https://helpx.adobe.com/au/firefly/get-set-up/learn-the-basics/generative-credits-overview.html 

[Mubeen38506679gnx7]

When I try to generate a video, it asks me to purchase a plan, even though I already have a membership and available credits. Can someone assist me with this issue?

[Dean_Utian]

Hi @Mubeen38506679gnx7 
See my message above. The generative credits that come with the CC plan can't be used for Firefly video. There are other plans that cater for that functionality.

[nijat_3339]

why doesn't video generation work? I have 990 credits but I can't generate videos, after trying 2-3 times I'm offered to buy a subscription although I already have one. What should i do, i just get subscription but can't use Firefly video generate ☹️

[jane-e]

@nijat_3339 

You posted to the Enterprise & Teams forum. Please ask your administrator, as they can lock you out. 

If you are an individual subscriber, let us know so we can move your post. Which Adobe app are you using to generate videos? And what did you subscribe to?

Jane

[droopydog500]

Hi @nijat_3339,

If you were an enterprise user, you would have received the message "you are not authorised to use this feature." So, I think you are using an individual plan, and I moved your message to the Firefly forum on this thread.

On individual creative cloud plans, Firefly credits cannot be used for Firefly premium services, such as video generation. You need a separate Firefly plan to use the Firefly premium services.  My pinned message on this thread explains this in more detail.

My best,

    droopy

[joydeeproni]

I have AI credits but still am unable to use it to generate a video, how to fix that? Check this: https://www.loom.com/share/f302aec289e04c5ca6c6ce29b5c2cb20?sid=6be12d3c-aa40-4010-bd78-34383a1ce5ca

[droopydog500]

Hello @joydeeproni,

I have merged your message into this thread which addresses the issue you raise.

Please see my pinned message above which explains this.

Please let us know if you have further questions.

My best,
    droopy

[paulo_9359]

I just subscribed to Creative Cloud Subscription and I cannot use my credits to Generate Videos because its a premium feature? Amazing!

[Faartchie]

I have paid for complete Adobe Cloud but can not access firefly without purcahsing it seperately?

[Dean_Utian]

Hi @Faartchie 
An Adobe CC plan has credits for Firefly Text to Image but does not give credits for use with Firefly video tools. See:
https://www.adobe.com/products/firefly/plans.html 
https://helpx.adobe.com/firefly/get-set-up/learn-the-basics/generative-credits-overview.html 

[Kazuki5C1F]

I have generation credits left, but it says there are none left and I can't generate them.

[Nite-Stian]

If you have fex. an CC all apps plan you get 1000 credits. These credits can only be used for features such as text to image,and generative fill.

To spend credits on text to video, image to video, or audio features, you'll need a Firefly subscription in adition. 

Hope this helps, if not please explain what you're trying to generate 🙂 

[graceful_Coral5E78]

Hi, I have subscription with access to all apps, I'm paying over £50 monthly but today I realised that I need to pay more to use Adobe Firefly. 

Is this another expense?

At this point I stopped understanding what I was paying for. 

Please give me a comprehensive explanation of what my "All Apps" subscription includes

[droopydog500]

Hello @graceful_Coral5E78,

Creative cloud plans include standard Firefly services such as text to image and text to vector. They do not include premium Firefly services such as text to video and audio/video translation.

This is documented on this table which appears in: Generative credits FAQ:

My best,
    droopy

[french_9902]

I purchased the creative cloud all apps plan and still dont have access to firefly.

[Dean_Utian]

Hi @french_9902 
Are you trying to create images or video or both? With the CC plan, you should be able to use Firefly for images but will need another plan to generate video.

[droopydog500]

Hello @french_9902,

I have merged your message into this thread which I believe addresses the issue you raise.

Please see my pinned message above which explains this issue.

Please let us know if you have further questions.

My best,
    droopy

[yichien33411025xfos]

我有1000點firefly點數,為何不能使用?

[Dean_Utian]

Hi @yichien33411025xfos 
Are you trying to use your credits for video? I'm guessing you have a CC plan. That plan gives credits for creating images not for the video tools.

[yichien33411025xfos]

yes, i got the cc plan, but I dont know how to use my credit to generate
video

[droopydog500]

Hello @yichien33411025xfos,

The Creative Cloud plans cannot be used to generate Firefly video (Firefly premium services). They can only be used for Firefly image creation (Firefly standard). Please see my pinned message above for more details.

My best,
    droopy

[Fede Ricaldoni]

Tengo créditos suficientes para generar videos a partir de fotos, pero no me deja, dice que no tengo créditos suficientes y tengo

Necesito entender como puedo hacer para utilizar según el plan que tengo.

Gracias

[droopydog500]

Hello @Fede Ricaldoni,

I have merged your message into this thread which addresses the issue you raise.

Please see my pinned message above which explains this.

Please let us know if you have further questions.

My best,
    droopy