P: Plan error in generating video (plans needed for video generation)

[JuanoPY]

actualmente cuento con un plan Creative Cloud, en el cual está incluido Firefly. Sin embargo al usar Firefly en la web me indica que debo adquirir un plan. Solo pude generar 2 videos

English: (added by moderator) 

Currently have a Creative Cloud plan, which includes Firefly. However, when using Firefly on the web it tells me that I should purchase a plan. I was only able to generate 2 videos

[droopydog500]

Hello @stelfair,

Please see my message above which explains this.

my best,

    droopy

[mikhailk82068301]

This is extremely dissapointing, the whole point of me getting Creative Cloud was because it said Firefly was included. This feels scammy and out of integrity.

[philc22739668]

Also pretty weird that some character with a weird alias like ‘Droopy Dog’ does all the responding on behalf of a huge company.

Phil Campbell
(Personal account)

[Aaron_Pitters4845]

Hello,

I have a Creative Cloud All Apps Account, which includes Firefly. However, I cannot create videos using Firefly. When I signed up I knew that Video was coming soon. I need to have access to the video model. Please fix this. Thank you.

Aaron

[droopydog500]

Hello @Aaron_Pitters4845,

Thank you for your message. I am sorry you are having this problem. 

On the Firefly home page, do you see the text to video and image to video on the video tab?

If you do not see this, try going to the Firefly home page and holding the SHIFT key down while reloading. 

Thanks,
    droopy

[Aaron_Pitters4845]

Hi Droopy,

Yes, I see them. I was able to create two videos before I got the following
message: "Your complimentary generations have ended. Buy a Firefly plan for
continued access." Then I get the "Keep creating with Firefly"
window opening advising me to pay for Firefly.

With my account, I get 1,000 credits for Firefly a month. I'm sure this is
just some launch glitch, but I would like it to be addressed ASAP as I like
what I saw from my first two generations.

Thanks,

Aaron
[image: image.png]

[Aaron_Pitters4845]

Sorry, I responded to the email and the image did not come through. Here is the signup request I keep getting. 

[MikeM..]

So they increase the price of creative cloud, only to not include FireFly Video in Creative cloud? I was on a student plan and paid 15€ a month for creative cloud. They doubled it to over 30€ and now they want an extra min. 10€ for Firefly Video generation? A tool that should be in the creative cloud abo hence the price increases. Basically a scam at this point because they take more money and still lock features behind another paywall. 

Shouldn't Creative Cloud Abo mean acess to every application and every feature of those apps?

[droopydog500]

Hello @Aaron_Pitters4845,

Ah, ok. If you are on an individual plan, video generation is not included unless you also buy an additional Firefly plan. They are giving some free generations without a Firefly plan.  This table shows the differences between plans:

Table from: Generative credits FAQ 

My best,
    droopy

[Aaron_Pitters4845]

Oh no!

That's awful news. That was one of the main reasons I signed up for the
year. Because I knew this model would be coming out. I can't imagine that
decision will go over well with all the other Creative Cloud members who
have access to everything else. I hope you guys will reconsider and allow
the 1,000 monthly Firefly credits to be used with the video model as well
as the other Firefly tools.

Thanks,
Aaron

[jackthegiantslayer]

Yeah, honestly the least Adobe could do after their last AI debacle is allow our credits to be used as, you know, CREDITS using the platform that created said credits.

[eliasd1982]

The trial system itself feels fundamentally flawed. If the product delivered high-quality results, I might understand limiting usage. But when the output is unusable, it’s frustrating to have credits taken away for something that doesn’t even meet basic expectations. My first generated video was so shockingly bad that I rejected it immediately, yet it still cost me credits.

This entire experience has been a major letdown. After waiting so long for Firefly, I expected something more refined, not a restrictive, paywalled system that seems more focused on monetisation than actual usability. As a long-time Adobe customer, I expected much better.

[MikeM..]

So they increase the price of creative cloud, only to not include FireFly Video in Creative cloud? I was on a student plan and paid 15€ a month for creative cloud. They doubled it to over 30€ and now they want an extra min. 10€ for Firefly Video generation? A tool that should be in the creative cloud abo hence the price increases. Basically a scam at this point because they take more money and still lock features behind another paywall. 

Shouldn't Creative Cloud Abo mean acess to every application and every feature of those apps?

[jamesh70351631]

Based on this reply, Adobe is informing Creative Clound "All App" subscribers that we are paying a monthly fee for ALL apps, but not EVERY app. 

After testing FireFly and seeing the terrible results, there is no way I will pay to be a beta tester of an app that yields such poor results.

[Alex-NAVY]

I have the same problem. I have a paid full access subscription to all apps in the Creative Cloud + 1000 credits for Firefly, but I can’t use them because a window pops up asking me to purchase an Adobe Firefly subscription, even though it is already included in my Creative Cloud subscription.

[krullulon]

This is bad UX from Adobe -- our Creative Cloud firefly credits apparently don't apply to generative video features even though it doesn't say that generative video isn't included in those credite. It's misleading and crappy.

[hypertodd]

In Firefly text to video beta, I am trying to create video tests, but I get a popup to buy a subscription and then an error saying that I have run out of complimentary credits. Yet my account dropdown says that I have 1500 credits. FYI - the two tests that I have run so far are unusable, so I am not going to purchase a subscription in addition to the subscription that I already have.

[droopydog500]

Hi @hypertodd,

Please see my pinned message at the top of this thread for the explanation. Happy to answer any additional questions you have.

My best,

     droopy

[Amybeth M. ACI G7 Expert]

Users on Creative Cloud plans can use their credits on any standard Firefly feature (e.g., Generative Fill, Generate Image). However, users need to be on Firefly Standard or Pro plans to access premium features like Generative Video and Translate Video and Audio. We provide all users the ability to try out our premium features. Complimentary generations vary by premium feature (e.g., 2 complimentary generations of Generate Video)

[jackthegiantslayer]

Adobe apologists keep repeating themselves not quite grasping that limiting top-tier paying users to only 2 complimentary beta video generations then sending them on a wild goose chase trying to understand your new convoluted "credit" system is not a great way to introduce a new feature. Honestly, what was your team thinking?

[Happiness Web Agency]

I have 1000 credits but https://firefly.adobe.com/upload/video-generation wants Request access to: Adobe Firefly Pro which is not possible. Is Adobe Firefly Pro not included in our Creative Cloud All Apps subsciption?

[droopydog500]

Hello @Happiness Web Agency,

Firefly pro is not included in Creative Cloud All Apps. Please see my pinned message above for more details.

My best,
    droopy

[VonHolm]

I have a premium account, which includes Firefly; however, when I tried the Firefly video Beta, it prompted me to buy Firefly again.

[kglad]

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.

<"moved from using the community bugs">

[VonHolm]

Thank you!