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page don't load

New Here ,
Aug 22, 2023 Aug 22, 2023

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when open the Firefly page "text to image" nothing appear - just a white page and the high bar for preferencies and support.

I've already tried to refresh the page but nothing change

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Community Expert ,
Aug 22, 2023 Aug 22, 2023

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Hi @Manuele31819323socr 

 

  • Make sure you are eligible to access Firefly. You must be 13 years or older.
  • Log in with an Adobe ID. If you don't have one, sign up for free here: https://account.adobe.com.
  • Adobe services and products cannot be used in Cuba, Iran, North Korea, Syria, Crimea, or the so-called Donetsk and Luhansk People’s Republics. Firefly is also not available in Russia, Belarus, and China.
  • Firefly is currently a web app and can only be accessed at https://firefly.adobe.com. There is no standalone app to download.
  • Firefly supports Chrome, Safari, and Edge browsers on the desktop (Brave also works for some users).
  • Firefly is not currently supported on tablets or mobile devices.
  • Do a hard refresh on your browser, Ctrl(Cmd) + Shift + R.
  • If this doesn't work, try accessing the site with an incognito browser.

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